Service Desk Manager
Yolk Recruitment Ltd
Cardiff
2d ago

Up to £45,000

This is the chance for an experienced Service Desk Manager to join an established financial organisation based in Cardiff.

Management and Leadership as well as technical support to the service desk team. You will also be the main point of contact for IT Audits and will ensure they are effectively planned and delivered in a timely manner.

As a Service Desk and Assurance Manager, this is what you’ll be doing

  • Leading and mentoring members of the service desk
  • Conduct 1-2-1’s
  • Improve processes and procedures to improve the efficiency of the Service Desk
  • Conduct problem and room cause meetings
  • Manage the resolution of incidents and service requests.
  • Perform and review Quality Assurance for the Service Desk
  • Prepare for high-quality end-to-end IT Audits
  • Ensure the processes are fit for purpose for the scrutiny of the audits.
  • As Service Desk and Assurance Manager the experience you’ll need to bring to the team

  • Experience working in a busy IT team
  • Experience with Windows-based devices
  • Experience leading an IT team
  • Experience with audit tasks
  • 2ND Line IT Support experience.
  • As an Infrastructure and Security Lead this is what you’ll get in return

  • Salary of £40,000 - £45,000
  • Remote and flexible working opportunities
  • 25 days annual leave
  • 5% Pension contribution
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