Retentions Advisor *Based in Stockton on Tees*
Stockton on Tees, Agen, GB
2d ago

What can we do for you?

  • A hybrid work at home and on site role!
  • Training is on site for a minimum of 6 weeks then you can work from the comfort of your own home! (please note : this is a hybrid role so you will be required to work on site from time to time)
  • Full computer kit provided (desktop set up)
  • Opportunity to earn £19,000 - £23,00 per annum OTE (based on weekly salary and monthly commission for great performance)
  • 37.5 hours per week on a rotational shift pattern
  • Flexible shifts you will be working between 08 : 00-21 : 00 Monday-Friday, 08 : 00-18 : 00 Saturday-Sunday
  • Up to 70% off Virgin Media 02 services for you and great deals for your friends and family
  • Amazing additional incentives potentially worth over £3k per year
  • Weekly pay and monthly commission
  • Corporate discounts available
  • Pension scheme
  • What is your job role

    You will be one of our passionate call centre agents and you will be taking inbound calls and have multiple targets and goals to achieve each day.

    Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

    When a customer calls to break up with us, you'll go out of your way to make things right. We need you to be the voice of the brand!

    Your Responsibilities

    What will your responsibilities be?

  • Be the face of the business and offer a memorable experience for all the right reasons.
  • Go above and beyond, showing empathy, understanding and compassion when our customers need our assistance.
  • Offer a tailored approach to each individual, listening to the customers’ needs and offering them a package which suits their daily lifestyle
  • Be part of a close knit team with individual targets. You will be working towards several KPI’s and metrics to achieve the best results and a generous commission.
  • You don’t need technical knowledge as our in-depth training programme will get you up to speed. To succeed in this role, you’ll need to have a buzz for hitting targets and provide a good experience even under difficult circumstances. You’ll also need :
  • To be highly motivated, resilient and thrive on outperforming targets
  • We want people who are responsible, reliable, punctual and fun
  • To have great communication and listening skills along with the ability to demonstrate Sitel and Virgin Media 02’s purpose and values
  • What's next

    Click take the assessment now and join our family!

    Once you have clicked "take the assessment" it will direct you to Harver. Harver is a 20 minute assessment, so please sit down, relax and take your time.

    Our Location

    We are in a happy, bright and airy office environment, we are easily accessible by public transport. We have a casual dress code making us all feel at ease and at home!

    It’s really important you are able to commute to our site so please check the below address before applying : Robert House, Preston Farm Business Park, De Havilland Avenue, Stockton-on-Tees, TS18 3TH

    Data Notice

    The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated.

    Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

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