First Line Support Agent paying up to 23k per annum
Reports To : Support Team Manager
Job Overview : The First Line Support Agent acts as the primary interface between Veeqo and our customers, providing phone, email and live chat support.
The agent will be responsible for providing timely and accurate operational support to customers on the Veeqo platform, offering a first class customer experience in all interactions.
A First Line Support Agent will also identify chronic system issues, provide process improvements and recommendations, develop internal documentation, and contribute to a team environment.
Our Expectations :
The ideal candidate will be high energy, and solution focused with a passion for customer service. We are seeking demonstrable logical thinking and analytical skills, with the ability to understand and empathize with customers.
Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role.
The First Line Support Agent demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to Veeqo’s customers.
Able to deal with pressure and satisfy customer concerns or frustration even in the most challenging of environments, our first line support can diffuse complex situations, ensuring customer satisfaction.
Our team members are expected to maintain a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.
Skills and Experience :
The successful candidate :