Reservations Agent - Mercure Manchester Piccadilly
Mercure Manchester Piccadilly
Lancashire, North West (England), United Kingdom
4d ago
source : Accor Hotels

Job Level

Job Fixed-term contract : No Status Full Time Anticipated Start Date 03-12-2018


Level of Education Others Areas of study Hospitality Professional experiences 3 to 5 years Languages essential English

Essential and optional requirements

Key tasks

As Sales Office Executive you will be driving room sales in a Reservation Office processing reservations for 26 hotels. You will have previous telesales / sales experience and an excellent telephone manner.

You will arrange reservations and take general enquiries for both the corporate & leisure markets.

With the support of an experienced Manager and with a strong team around you, you will provide the highest levels of customer service at all times and develop quality relationships with all business partners and work colleagues.

Your challenge will be to grow the business at each hotel through proactive selling for multi-sites, rate and occupancy management and the effective conversion of all bedrooms.

The successful applicant is likely to have experience in the hotel industry, possibly as a Reservations Coordinator / Receptionist or at a level where they have influenced rate and occupancy.

To succeed in this role, you will be able to demonstrate :

Excellent relationship building and rapport building skills

Computer literacy with an understanding of databases

Ability to work to deadlines

Ability to work well in a busy and demanding environment

Outstanding customer service behaviors

Clear verbal and written communication skills

Team working

Flexibility and willingness to adapt to the needs of the business

Ability to Prioritize work load

Attention to detail

To say thank you for your hard work and commitment we offer ad hoc rewards, i.e. shopping vouchers alongside monthly recognition schemes and an Annual Awards ceremony.

You can develop your career through training courses and structured development programmes including 'Rising Stars'. We also offer wide-

ranging employee benefits including enhanced annual leave after one year's service, special discounted rates across our Jupiter Hotels and Accor Group (subject to qualifying criteria), childcare scheme, Employee Assistance Programme and Healthcare Cash Plan to name but a few.

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

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