The Global Security Operations Center must be staffed twenty-four (24) hours per day, seven (7) days per week. The GSOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees.
This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate.
The GSOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests.
The GSOC operator supports a Region and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents.
Responsibilities include but are not limited to :
The GSOC operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to both employees and guests.
The GSOC operator will dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone and / or radio.
The GSOC operator maintains various records of communications and events.
The GSOC operator uses multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact Facebook.
The GSOC operator communicates and disseminates information, using established communication vehicles, to key partners using best practices.
The GSOC operator takes an active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual
The GSOC operator will act as a liaison between all departments and the Physical Security Department.
The GSOC operator will escalate (without delay) complaints and unusual / critical event information to Shift Supervisor and SOC Supervisor.
The GSOC operator informs (without delay) the Shift Supervisor / SOC Supervisor of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
The GSOC operator proactively monitors all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security and safety system alarms.
The GSOC operator answers and responds to events and situations received over regular and emergency phones and intercoms.
Controls and monitors the two way communication systems.
The GSOC operator must have excellent verbal, written and customer service skills and abilities.
Special Skills and Attributes include :
Advanced computer skills and proficiency.
Excellent verbal and communication skills.
Strong analytical and problem-solving skills.
Self-motivated and able to work under little to no direct supervision.
Ability to work in a team environment.
Ability to multi-ask, discerns patterns in detail.
Think through problems for logical solutions, and remain calm and professional under stress.
Strong decision-making ability during both crisis and non-crisis situations.
Able to work with highly confidential information.
Must be able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies.
Able to work and communicate effectively with all levels of leadership
It’s the little things that count -
On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken.
Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and / or the needs of the business.