Security Systems Technical Support Engineer (Northern Ireland)

Mitie

Craigavon, Lurgan, GB

4d ago

Job Description

Key Purpose of the Job

Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner.

Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice for both fire and security related calls.

Key Job Responsibilities :

To provide technical support to end users and engineers both internally and externally.

To ensure prompt and accurate information is scheduled.

To prioritise workload and meet contractual deadlines.

To answer customer telephone calls ensuring internal customer service standards are met.

Any other reasonable requests from the line supervisors and Head of Service.

Provide first line support to the customer to see if the call can be resolved before passing to the service team

To provide support to the Service Scheduling Team when required.

Essential requirements for the job :

Candidate to have a minimum of 3 years’ experience across multiple disciplines including Intruder, CCTV, Access Control & Fire

Customer focused

Excellent telephone manner

Team player

Strong interpersonal and communication skills

Ability to prioritise workloads

General varied product knowledge on fire systems

Network / IP based product experience

Desirable requirements for the job :

Experience of UDL software

Experience working on Cash4windows

Experience working on Sentinel plus

Experience of Remote programming of industry standard CCTV and Access control systems

Qualifications

Essential requirements for the job :

Candidate to have a minimum of 3 years’ experience across multiple disciplines including Intruder, CCTV, Access Control & Fire

Customer focused

Excellent telephone manner

Team player

Strong interpersonal and communication skills

Ability to prioritise workloads

General varied product knowledge on fire systems

Network / IP based product experience

Desirable requirements for the job :

Experience of UDL software

Experience working on Cash4windows

Experience working on Sentinel plus

Experience of Remote programming of industry standard CCTV and Access control systems

Additional Information

Competitive Salary to be confirmed upon interview / selection process

12hr shift rota basis

Note :

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken.

Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and / or the needs of the business.

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