IT Desktop Support Analyst
Stork
Aberdeen, GB
1d ago

Job description

Job Description as IT Desktop Support Analyst with Stork :

Execute service requests and resolve incidents for end-users with regard to laptop, desktop, hardware and software, mobile phones, subscriptions and IT supplies, as well as administration of users and assets in line with company policies and service portfolio, in order to realize optimal IT services and support.

Tasks and Responsibilities as IT Desktop Support Analyst :

Service Request

  • Validate service request with appropriate budget holder.
  • Place order with relevant supplier and track the order process.
  • Ensure financial follow-up of order including recharging to the appropriate cost centre
  • Maintain service requests in the appropriate administrative systems
  • Asset management

  • Maintain an up-to-date asset management database for all defined assets (like PC’s, Mobile Phones, subscriptions etc.).
  • Provide periodic reports on assets, amongst others to check balance and in support of planning, budgeting process, performance monitoring of service providers (in- and / or external).
  • User Management

  • Maintain changes in the applicable user database(s) with regard user status (e.g. active directory).
  • Provide periodic reports on users, amongst others to check statuses, entitlements as support for the planning and budgeting process.
  • Service optimization and quality assurance

  • Maintain performance records of sources of supply (Internal and external).
  • Participate in supplier meetings to discuss performance and delivery issues to be able to maintain the right quality standards.
  • Review periodically service processes to provide advice to Service Level Manager and local IT coordinators to improve services.
  • Job requirements

    Specific Requirements for the IT Desktop Support Analyst :

    Education

  • Middle vocational (MBO)+
  • Above average skills in Windows and MS Office and collaboration products
  • Awareness of service process framework (ITIL)
  • Experience

  • Ability to perform simple hard- and software installations (IMAC) and or operations (e.g. backup)
  • Administrative experience
  • Experience in end-user IT support incl. MS office products and mobile devices
  • We understand that our people are key to achieving Storks ambition to be the Industry reference every day, everywhere and we are proud to have been awarded the Investors in People Gold standard in recognition of our strong employee engagement focus.

    Working conditions

    There are many great reasons to work at Stork

    Competitive Benefits

    In order to attract and retain skilled, competent and customer focused people we offer a competitive and extensive benefits package providing a suite of both contractual and voluntary benefits including access to corporate discounts.

    Employee benefits will depend on work location and role, however, may include life assurance, income protection, and private medical insurance.

    In addition we recognize the importance of providing flexibility to our employees and offer a Flexi Friday working arrangement as well as the opportunity to purchase additional annual leave .

    Location : Dyce, Aberdeen

    Contract : Permanent

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