Fixed term, full time for 8 weeks from 1 July 2019
Location : The post is based in London Covent Garden and Leicester Square, and will require attendance at other sites in the local area.
Reports : This position reports to the Social Programme Manager
The Role : The Social Programme Assistant is responsible for assisting the Social Programme Manager to deliver a varied, appealing and profitable social programme to an audience of international students
Objective : To provide a professional, high quality social programme offering to students that enhances their social experience outside of class.
Main responsibilities and functions
To support the delivery of a professional, high quality social programme for international students in line with best practice guidelines and risk assessment procedures
Be responsible for students on trips / events; ensuring they are fully informed about the trip / event and appropriately supervised
To be the first point of contact at the Social Programme Desks in our schools; providing students with comprehensive information about the event listings, selling tickets and giving them the opportunity to develop a closer rapport with the social programme staff
To maximise student participation in the programme by proactively seeking to build rapport with all students, looking to encourage, enthuse and involve all in the activities planned
To communicate with students both on a face to face basis and through social media channels to promote the programme
To assist the Social Programme Manage to keep the school’s programme plan on internal platforms, the IPhone app and social media channels up-to-date
All members of the school team are responsible for all aspects of our students safeguarding and welfare in conjunction with the wider school and company management teams.
Experience of working in a customer-facing environment
Experience of event organisation
Experience of processing payments
Experience of working with young people
Excellent organisational skills
Excellent interpersonal and communication skills particularly written and spoken
Exceptional customer service ethos
Flexibility, patience and an ability to manage competing demands throughout the day
Ability to relate to and build rapport with student age group of 16-50+
Ability to deal with and resolve a high volume of queries efficiently
Strong attention to detail and high level of data accuracy
Ability to find and present solutions to achieve customer satisfaction
Solid IT skills
Good intercultural competence
Ability to work effectively on an individual basis and as a member of a team
The jobholder will be required to have a DBS (formerly CRB) check
Disclaimer and Revision Date
This is a non-exhaustive list of the duties of the above role and the person specification of the job holder. The Company reserves the right to amend this document as the needs of the business require.
Revision date for this job description : June 2020
Closing date : 27th June 2019