Social Programme Assistant
Kaplan International
5d ago

Fixed term, full time for 8 weeks from 1 July 2019

Location : The post is based in London Covent Garden and Leicester Square, and will require attendance at other sites in the local area.

Reports : This position reports to the Social Programme Manager

The Role : The Social Programme Assistant is responsible for assisting the Social Programme Manager to deliver a varied, appealing and profitable social programme to an audience of international students

Objective : To provide a professional, high quality social programme offering to students that enhances their social experience outside of class.

Main responsibilities and functions

Duties :

  • To support the delivery of a professional, high quality social programme for international students in line with best practice guidelines and risk assessment procedures
  • Be responsible for students on trips / events; ensuring they are fully informed about the trip / event and appropriately supervised
  • To be the first point of contact at the Social Programme Desks in our schools; providing students with comprehensive information about the event listings, selling tickets and giving them the opportunity to develop a closer rapport with the social programme staff
  • To maximise student participation in the programme by proactively seeking to build rapport with all students, looking to encourage, enthuse and involve all in the activities planned
  • To communicate with students both on a face to face basis and through social media channels to promote the programme
  • To assist the Social Programme Manage to keep the school’s programme plan on internal platforms, the IPhone app and social media channels up-to-date
  • All members of the school team are responsible for all aspects of our students safeguarding and welfare in conjunction with the wider school and company management teams.
  • Experience (desirable)

  • Experience of working in a customer-facing environment
  • Experience of event organisation
  • Experience of processing payments
  • Experience of working with young people
  • Skills

  • Excellent organisational skills
  • Excellent interpersonal and communication skills particularly written and spoken
  • Exceptional customer service ethos
  • Flexibility, patience and an ability to manage competing demands throughout the day
  • Ability to relate to and build rapport with student age group of 16-50+
  • Ability to deal with and resolve a high volume of queries efficiently
  • Strong attention to detail and high level of data accuracy
  • Ability to find and present solutions to achieve customer satisfaction
  • Solid IT skills
  • Good intercultural competence
  • Ability to work effectively on an individual basis and as a member of a team
  • Special requirements

    The jobholder will be required to have a DBS (formerly CRB) check

    Disclaimer and Revision Date

    This is a non-exhaustive list of the duties of the above role and the person specification of the job holder. The Company reserves the right to amend this document as the needs of the business require.

    Revision date for this job description : June 2020

    Closing date : 27th June 2019

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