About the Role
Identify each client’s service requirements and manage the client service team to ensure service meets agree standards.
Manage client expectations : keeping them informed of progress and communicating with them as appropriate, and taking appropriate and timely action to identify and correct problems.
Ensure delivery to highest standard using best practice processes and conducting regular reviews with clients through Client Promise, issuing meeting minutes promptly after meetings.
Maintain client files in accordance with agreed procedures, keeping records complete, accurate and up to date.
Assist the Client Management team to achieve the annual revenue target for clients in their location
Drive the highest level of service to each Client, within area of responsibility, in line with the agreed client service tools
Act as senior relationship manager for designated clients, co-ordinating client relationship management across the whole of Aon.
Build senior level relationships within their Clients
Look for new sales opportunities which may include selling additional Aon services and work with the New Business Developers in supporting future client visits
Develop and support less experienced team members in the achievement of their objectives through coaching and mentoring.
Attract, develop and retain talented individuals in line with business plans.
Work with the Commercial Insurance leadership team to develop a working environment where people are positive, motivated and enthusiastic.
Work with the leadership team to improve key cultural’ characteristics of the overall corporate business : enthusiasm, client focus, innovation, accountability
Where there is line management responsibility : Lead a team through coaching, development and performance management, ensuring completed objectives with supporting personal development plans in place.
Wider development contribution
Contribute to the development of strategy through the Area leadership team
Liaise with other team managers and line management to ensure effective working relationships between the Client Management, Broking and Client Service teams, so that together they drive revenue and profit growth
Instil a culture of teamwork, effective communications and professionalism. Act as the Aon point of contact in the local market place
Compliance with regulatory requirements and business procedures
Responsible for working in accordance with the Aon UK Limited Risk Management
Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company
Promote all compliance related requirements throughout the region and identify opportunities for process improvement.
Ensure all agreed practices and tools are actively and consistently applied.
Working with the Operations Manager, take responsibility for ensuring staff awareness and conformances to
Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
FCII / ACII or equivalent preferred
Experience within Global Commercial Insurance Broking House
Proven track record in developing relationships and working with senior individuals within the organisation
Working knowledge of Risk Management Concepts
Commercial understanding of business market forces
Understanding the insurance market dynamics
Strong technical knowledge in all major and pecuniary classes
High level of knowledge of Aon products, services and systems (such as AonLine and GRIP) Good negotiating, listening and communication skills
Salary and Benefits
This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.
Aon is committed to being an inclusive employer and prides itself on providing equal opportunities. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related