Insurance Client Manager
aon-cn
Stockton on Tees, GB
1d ago

About the Role

  • As a Client Director some of your key responsibilities will involve;
  • Identify each client’s service requirements and manage the client service team to ensure service meets agree standards.

    Manage client expectations : keeping them informed of progress and communicating with them as appropriate, and taking appropriate and timely action to identify and correct problems.

    Ensure delivery to highest standard using best practice processes and conducting regular reviews with clients through Client Promise, issuing meeting minutes promptly after meetings.

    Maintain client files in accordance with agreed procedures, keeping records complete, accurate and up to date.

    Assist the Client Management team to achieve the annual revenue target for clients in their location

    Drive the highest level of service to each Client, within area of responsibility, in line with the agreed client service tools

    Act as senior relationship manager for designated clients, co-ordinating client relationship management across the whole of Aon.

    Build senior level relationships within their Clients

    Look for new sales opportunities which may include selling additional Aon services and work with the New Business Developers in supporting future client visits

    People Management

    Develop and support less experienced team members in the achievement of their objectives through coaching and mentoring.

    Attract, develop and retain talented individuals in line with business plans.

    Work with the Commercial Insurance leadership team to develop a working environment where people are positive, motivated and enthusiastic.

    Work with the leadership team to improve key cultural’ characteristics of the overall corporate business : enthusiasm, client focus, innovation, accountability

    Where there is line management responsibility : Lead a team through coaching, development and performance management, ensuring completed objectives with supporting personal development plans in place.

    Wider development contribution

    Contribute to the development of strategy through the Area leadership team

    Liaise with other team managers and line management to ensure effective working relationships between the Client Management, Broking and Client Service teams, so that together they drive revenue and profit growth

    Instil a culture of teamwork, effective communications and professionalism. Act as the Aon point of contact in the local market place

    Compliance with regulatory requirements and business procedures

    Responsible for working in accordance with the Aon UK Limited Risk Management

    Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company

    Promote all compliance related requirements throughout the region and identify opportunities for process improvement.

    Ensure all agreed practices and tools are actively and consistently applied.

    Working with the Operations Manager, take responsibility for ensuring staff awareness and conformances to

    Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

    About you

  • As a Client Director your skills and qualifications will ideally include;
  • FCII / ACII or equivalent preferred

    Experience within Global Commercial Insurance Broking House

    Proven track record in developing relationships and working with senior individuals within the organisation

    Working knowledge of Risk Management Concepts

    Commercial understanding of business market forces

    Understanding the insurance market dynamics

    Strong technical knowledge in all major and pecuniary classes

    High level of knowledge of Aon products, services and systems (such as AonLine and GRIP) Good negotiating, listening and communication skills

    Salary and Benefits

    This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.

    Aon is committed to being an inclusive employer and prides itself on providing equal opportunities. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related

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