At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority.
Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity, employees work in an environment where they can be their true selves.
Our inclusive and progressive approach helps us to keep a balanced perspective.
With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market.
We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey.
Fitch Learning partners with clients to deepen knowledge, develop skills and enhance conduct, delivering positive business outcomes.
We have centers in established financial hubs including London, New York, Singapore, Dubai and Hong Kong. We are committed to understanding complex client needs across fast paced financial markets, globally.
Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance.
Fitch Learning is a leader in financial services training. With unrivalled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years’ experience in Financial Services.
A truly global company we have offices in New York, Chicago, London, Singapore, Hong Kong and Dubai, providing services to many of the world’s top banks and financial institutions.
Fitch Learning is part of the wider Fitch Group which includes; Fitch Ratings and Fitch Solutions. Agile and fast-paced we are able to tailor our solutions to a wide range of Financial Services clients with operations in more than 30 countries.
We’re looking for individuals with drive, flexibility and passion to help us deliver a world-class service to our clients.
In return, Fitch Learning offers a fast-paced, start-up like environment with considerable financial backing and stability that you associate with a larger corporate.
It’s a place where you can really make a difference and progress in your career.
Role Purpose :
Aligned with our corporate strategy we have an ambition to continuously improve the operational effectiveness and efficiency of our business whilst we grow and enhance our organization.
To that end, we now seek an experienced and senior Operations Director who can help shape and scale our operational delivery.
You will be responsible for three key parts of the service we offer clients the learner experience, the project management of custom client programmes ( programme management’), and the management, planning and utilisation of our faculty.
Whilst these core parts of your role will be the main focus, you will also supply general corporate services to the business, depending on resources and teams within our parent group to deliver service to your stakeholders including legal, risk management and IT.
Your focus on this role will be to create scalable teams and processes that grow with our organisation, replacing legacy processes with new, innovative approaches to ensure our learner and client experience continues to be a differentiator compared to our competitors.
Based in London to align with our largest operations presence you will work with a global team of reports and peers. Teams managed directly include Client Services, Programme Management, Planning and Faculty.
Whilst this role is not accountable directly for revenue, we value commerciality in all of our senior team and this role would expect to be client facing as requires.
Role Accountabilities :
Driving Operations Change
Providing Corporate Services
Role Requirements : Essential
5 years) in working in an operations function within a global professional services organisation
Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses : Fitch Ratings Fitch Solutions Fitch Learning.