Support Coordinator
Home Group Limited
Norfolk, England, GB
5d ago
source : GOV.UK

Support Coordinator

Hellesdon Hospital, Norwich

Permanent, Full Time (37.5 hpw)

Salary £19,000 to £20,125 pa rising to £23,500 through length of service, pro rata Plus brilliant benefits!

Empowering customers to live rewarding and happy lives. That’s when it hits home.

At Home Group it’s critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen.

We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently at the moment, so to keep you, our customers and ourselves safe we’ll engage with you digitally where possible.

We have a fabulous opportunity for you to join our awesome team. We support our brilliant customers who are admitted to the acute mental health wards across Norfolk, this role is based in Norwich.

We support customers whilst they are on the wards in Norfolk by ensuring that their social needs are met in preparation for discharge to take place in a timely fashion to avoid a delay in discharge and free up beds across Norfolk on the acute mental health wards.

Areas of support can be housing, benefit or employment. An important part of the role is liaising with other professionals to ensure that everyone involved with the customer understands the customer’s needs.

You will also need to attend multi agency meetings and ward reviews updating colleagues on the customer’s progress.

Customer quote

Without the support I was given I don’t think I would have moved on. Thank you for all of the support and listening to what was important to me.

About our team

You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements.

To us we’re not just a team we’re a work family . Our manager is Tracey Baker who has worked at Home Group for just over 11 years.

There are 8 of us in the team and we don’t just love to support our customers, we’re there for each other too! Sarah has been part of the team for 8 years and when she isn’t at work enjoys time with her family, Ady has also been a discharge facilitator for 3 years and with Home Group for over 4 and is passionate about music, Tom has been with Home Group 8 years and a DF for 5 and has a holiday home in Portugal, Eve has also been in the team for over 6 years and is always busy going to music concerts and camping and cooks fab cakes, Gemma has been with the team 3 years and has a daughter who is 2 & ½ years old, so is a full time mum as well.

Last year the team expanded and Lucy & Quinn joined us they have masses of enthusiasm and are great role models.

Working hours

Your working hours will be Monday Friday 9-5 although there is flexibility to suit you.


Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank. You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid on a weekly basis.

About you

You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds.

You’ll help change our customer’s lives (and our services) for the better by undertaking risk assessments, support planning, goal setting and regular reviews.

You’ll create bespoke and personalised support plans with and for your customers. Each plan will look to meet our customer’s individual needs and aspirations, making sure they meet safeguarding and confidentiality requirements.

You’ll also have responsibility for coordinating our support workers, apprentices and volunteers, and working collaboratively with external agencies, to assess and engage support for our customers.

We empower our customers to develop the independent living skills they need, to successfully move on. Together we’ll make a difference!

To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!) You’ll be given the latest IT kit, which could include a Surface Pro tablet and smart phone, supported by our new online integrated IT system which means that you don’t have to be in the office as you can complete support plans on the go.

To make sure our customers are well supported, it would be helpful if you have knowledge in regards to housing, benefits and mental health.

Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!

It would be amazing if you have worked in this type of environment before, however it’s your can do positive attitude and enthusiasm that are critical to make this role a success.

We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

As this is not a community based role, you do not need to be able to drive. If you do use your car on occasion we’ll pay you expenses to cover this use!

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?

If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Support Coordinator job description, and find out more about Home Group.

We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!).

If you need them, we’ve also got some great templates to help you.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique.

So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences.

Together we make Home Group a great place to work!

social #care #socialcare

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