Pensions System Support Analyst (Implementations)
Birmingham, United Kingdom
3h ago


BUCK - A 104 - year - old firm that is JUST GETTING STARTED.

Pensions System Support Analyst (Implementations)

Location : Bristol

At Buck, we’re focused on helping our clients create a culture of wellbeing, centered around the evolution of each person’s health, wealth, and career.

Leveraging strong client relationships with key decision makers, our teams deliver exceptional results that confidently push the envelope with unexpected solutions to help our clients accomplish their objectives faster and keep them ahead of the curve.

Not surprisingly, we embrace inventive thinkers, who make original contributions to the team. We put people first our people and our clients’ people, and our inclusive and welcoming culture celebrates diversity and individuality.

Explore your next career move with Buck today!

At Buck we offer market leading Pensions Administration solutions across Defined Benefits (DB) and Defined Contribution (DC) schemes to a wide portfolio of clients.

Our web-based and mobile-first platform provides participants with an enhanced retirement planning and readiness tools, as well as access to pension statements and a comprehensive resource library.

Our integrated administration platform includes case management, document management, and ad-hoc reporting to provide administrative staff with the productivity and efficiency tools they need to get the job done.

We have an exciting new opportunity for an Pensions System Support Analyst (Implementations) to join our Technical Systems Support team.

As the Technical Support / Implementation Analyst, you will be responsible for providing 1 st and 2 nd line I.T support to a range of stakeholders, both internal colleagues an external client, mainly over the telephone, as such it is critical that you have strong communication skills and a good telephone manner.

The role will be suited to an individual with strong technical knowledge and ideally some exposure to call or incident logging systems.


  • Monitoring of Support call logging system (Cherwell) and Support mailboxes;
  • Able to identify, organize and resolve tickets according to priority and within a pre-set deadline;
  • Distribute tickets to appropriate department / teams;
  • Support of Pensions Administration software (MasterKEY);
  • Support of financial software packages (CCM Browser, CCM Core, Lloydslink, Open Accounts and Paybase);
  • Support of work management and scanning software (WMS, XTCM);
  • Installation of schemes onto CCM Core, Open Accounts and Paybase;
  • Creating and maintaining Support process documentation;
  • Testing of Pensions Website (linked to MasterKEY);
  • Creation and maintenance of mail merge documentation and reporting on MasterKEY;
  • User Maintenance on all pensions and financial systems;
  • To peer review and ensure own work is peer reviewed as appropriate;
  • Undertake and take responsibility for completion of assigned work in a timely and accurate manner;
  • Carry out such other duties as may be agreed from time to time.


  • Previous experience with a call logging system;
  • Able to provide support through either telephone calls, emails or live chat applications;
  • MS Office (Word / Excel / Access) to advanced level;
  • Problem solving skills;
  • Attention to detail is essential, along with excellent interpersonal skills;
  • Excellent communication skills essential, both verbal and written.

    Highly desirable :

  • Experience of working with relational databases (SQL);
  • UK Pensions knowledge.

    Why join Buck :

    Excellent client exposure from day one we are looking for an experienced individual who is comfortable owning and leading client relationship.

    Unrivalled Leadership team Our Retirement practice is led by experienced ’functional experts’ who are all qualified member of the Institute & Faculty of Actuaries Institute (IFoA).

    Our Pedigree - we are an industry leading mid-tier Consultancy with a history dating back over 104 years.

    Diversity of Clients we work with leading UK and International corporations, across a variety of sectors and industries, where no two are the same!

    We are Client focused unlike some of our competitors, we offer bespoke and tailored solutions to our clients, not a one size fits all solution.

    Your Career is our motivation working as part of a small but highly collaborative team, you get the level of responsibility and client exposure rarely experienced working for some of our larger competitors.

    At Buck, we pride ourselves on providing excellent support at all level to drive your ambitions and career development goals.

    Our commitment to you as a Buck employee we offer a competitive base salary & comprehensive benefits package; are committed to providing a highly collaborative, stimulating, sociable working environment and are committed to flexible working and diversity & inclusion.

    What we offer :

    As an established company with a start-up mentality we know that our employees are key to our success. We offer a comprehensive remuneration package while taking into consideration aspects such a flexible working and factors key to a good work life balance.

    What we offer :

  • Highly competitive salary;
  • Minimum 25 days Annual leave (excluding Bank holidays) plus Holiday trading - (10 days buy option) or (5 days sell option);
  • Private Medical cover including partner / spouse and children;
  • Health-checks / Screening

  • Excellent Defined Contribution pension provisions;
  • Comprehensive Life Assurance coverage;
  • Vision Plan;
  • Company bonus scheme :

  • Interest free season ticket loan;
  • Gym subsidy;
  • Child-care Vouchers

  • Additional flexible benefits Scheme to support you and your family in and out of work encompassing; Health & Wellbeing, Protection and Lifestyle covering;
  • additional Life assurance, Travel insurance, Dental insurance, Medical Cash plan, Critical Illness cover plus many more.

    At Buck, we pride ourselves in our Diversity and Inclusion and are an Equal Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, age, disability or any other legally protected basis, in accordance with applicable UK law.

    We are exclusively focused on helping our clients and their people succeed together. By this, we mean we’re partnering with some of the world's most forward-thinking companies to re-envision and re-design the way that employees work and live.

    And we’re doing this by finding the right combination of consulting, outsourcing, and technology solutions to help our clients realize the best organizational performance for their businesses while driving positive health, wealth, and career outcomes for their people.

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    Job Locations UK-London UK-Manchester UK-Bristol UK-Birmingham UK-Edinburgh UK-Suffolk-Ipswich UK-Derby

    ID 2021-1042

    Category Information Technology

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