Lead Community Manager
London, United Kingdom
3d ago

The Offer

  • Work alongside & learn from best in class talent
  • Fantastic work culture
  • Strong opportunities to progress your career
  • The Job

    You’ll be responsible for :

  • Managing Community Management team : daily troubleshooting, staffing, following up on employee performance, attributing bonuses, and performance debriefs.
  • Developing and maintaining Pod-specific best practices (moderating, copywriting, reporting, content creation, strategy, etc.
  • evaluating competitors, and keeping abreast of the latest trends in the industry.

  • Improving workflow, implementing new processes, and taking initiative.
  • Conducting training sessions on new processes and best practices, providing coaching when relevant, and effectively onboarding new employees.
  • Organizing the team for maximum efficiency and adapting that organization as we scale.
  • A little about you :

  • You have a degree in Marketing, Communications, Journalism, or a relevant field.
  • You have strong knowledge of social media platforms with 2+ years of experience in a similar role (working knowledge of Facebook, IG, Snap, TikTok, YT).
  • You have some experience in team management.
  • You are highly organized, have excellent time management skills, and see all tasks through to completion.
  • You are fluent in English (additional languages are a plus).
  • You work well under pressure and in rapidly evolving environments and industries.
  • You are comfortable with Analytics (experience with Creator Studio, Hootsuite, Excel).
  • The Employer

    Our Client is the global creator company that detects and develops the world’s most talented video creators.

    Their proprietary video data and optimization technology drive massive social audience growth for creators, unlocking new revenue streams and amplifying monetization.

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