At Secure Trust Bank, our customers are at the heart of everything we do, which is why we are continually seeking ways in which we can exceed their expectations and deliver excellent service with every interaction.
We are now looking to grow our underwriting team with additional Underwriters to ensure a swift and efficient service to our Motor Finance customers.
Our Motor Finance Underwriters are responsible for assessing customers ability to repay loans, making credit decisions in line with company criteria, credit policy and within service level agreements to ensure excellent customer journeys.
The Underwriting Department operate between the hours of 8am - 7pm Monday to Friday, 9am - 5pm Saturday and 10am - 4pm Sunday and we offer flexible working patterns to ensure cover at all times with full and part time hours available.
The role Our Underwriters deliver exceptional service, working closely with internal departments and external stakeholders to make fair and responsible credit decisions based on customer information swiftly and diligently.
They liaise directly with Motor Dealerships and Brokers to assist with their queries and build relationships to ensure we are their finance provider of choice and deal directly with customers to ensure all required information is gathered to process applications.
We are looking for individuals who are dedicated to providing outstanding support to our internal Account Managers and passionate about getting the right outcome for the customer.
Ownership is one of our core values therefore you will take responsibility for your own efficiency and productivity whilst proactively seeking ways to improve processes and procedures through identifying inefficiencies.
What you will bring
Underwriting experience would be advantageous but is not essential as long as you have a strong customer facing background in financial services and working knowledge of lending application processes.
This is a fast moving team therefore quick and accurate keyboard skills and excellent attention to detail are required, along with excellent verbal and written communication skills.
GSCE (or equivalent) Maths and English grade C or above are essential, proof of these qualifications will be sought and verified.
How you will be rewarded
Secure Trust Bank Group is a Great Place to Work, We always knew it, but now it's official! For two years running we have been names a UK Great Place to Work and recently have also been recognised for excellence in wellbeing.
We offer a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover.
We even give you your birthday off, on us.
As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes.
We also offer free fruit, hot & cold drinks throughout the day and have an onsite canteen offering hot and cold food.
We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development.
Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.