Food & Beverage Services Manager
Dorchester Services
Berkshire, England, UK
5d ago

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it.

It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation.

Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery.

Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture : Passion -

Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

Division & Department

Food & Beverage - Restaurant

Position Overview

To ensure the smooth running of all services. To create and maintain a team environment and to motivate and train team members to achieve the required standards, therefore meeting and exceeding the guests’ expectations in terms of quality of product and service on a daily basis.

Essential Functions & Physical Requirements

  • Manage and deliver an effective training and development system for the team to ensure that they meet their require standards and develop in their roles
  • Have a high level of presence within the department and be confident in communicating with guests to ensure that their expectations are met and exceeded
  • Assist in ensuring that the team aim to achieve financial targets whilst maintaining a cost conscious approach
  • Lead by example through a hands on’ approach in order to motivate and coach the team to excel on a daily basis
  • You may on occasions be required to adjust your hours of work to cover the hotel needs
  • Qualifications and Desirables

  • 4 / 5 star hotel experience
  • Passionate about Food and Wine
  • Training skills
  • Complaint handling / Problem solving
  • Benefit Package

  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
  • Very generous Employee Introductory Scheme offered
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentary
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan
  • Occupational Health, including subsidized massage treatments and health clinics
  • Complimentary Eye Test for VDU users
  • Full time

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form