Head of Customer Processing Operations
cactus search
Altrincham, UK
12h ago
  • To ensure best practice day-to-day process and people management.
  • Constantly review the operation, seeking efficiencies for both customer and organisation benefit
  • Ensure Leaders, Team Managers and agents are appropriately skilled to support the strategic direction of the organisation
  • Full budgetary responsibility and accountability for customer satisfaction associated with the service.
  • Responsibility for productivity and performance, across all departments.
  • Work with the planning functions to ensure the division proactively plan for the effective delivery of resources to best meet call / contact flow requirements.
  • Manage operational activity with a view to proactive operational risk assessment. Report up-line any potential or actual operational risks in a timely and accurate fashion.
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