IT Technical Service Desk Analyst
Harrods
Hammersmith Hammersmith,GB
5d ago

The heart of the role.

You ensure the smooth running of our IT estate, troubleshooting and resolving issues across the business, as part of a dynamic digital team.

You’ll learn new technology and innovation skills fast, helping customers across our business while growing your career in the direction that suits your talents and ambitions.

About us.

These are exciting times for everyone shaping IT at Harrods. With a new data and customer focused operating model, we are transforming our business support delivery.

You’ll have an important part to play as we develop a truly proactive working environment in which major issues are anticipated, creative solutions found and delivery communicated to stakeholders.

About you.

You’ll be dealing with people at all levels across the business, so great communication skills and customer focus are a must.

If you learn quickly, can manage your own time well and keep calm under pressure, you’ll flourish. Technically, this role is tailor-made for an ambitious IT professional with support desk or business call centre experience who is ready to take the next step in their career.

Ideally you’ll have NVQ, CompTIA, A+ Essentials, IT Technician / Network exams under your belt, as well as MD-100 Windows 10 or 70-742 Windows Server qualifications.

But most importantly we are looking for the energy, enthusiasm and curiosity that will help you to succeed.

Our promise to you.

If you are looking to take the next step in your IT career, this role could open doors for you, fast. As well as training and on the job learning to ensure you can deliver exceptional customer service, we offer great pathway opportunities to develop your career into specialised end user support, or back-end server and application roles.

You’ll enjoy the support of a knowledgeable and dynamic team and be part of a digital business transformation that will give you first hand experience of IT change management.

More immediately, you’ll benefit from an excellent benefits package, including a company pension, 25 days’ holiday and your birthday off, up to 33% in-store discount and a season ticket loan.

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