Responsible for all customer quality and engineering issues, providing pro-active support and response.
Understand customer requirements / expectations in detail communicating with the internal team ensuring the requirement is fully understood.
Main focal point to the customer / internal / supplier for all quality and engineering issues during the program life, from initiation to End of Life.
Project manage product quality / engineering requirements through ISIR, capability studies, AAR, etc in support of NPI, APQP & PPAP.
Define, specify and support the project management, manufacture & introduction of the necessary test equipment and gauging to satisfy the quality requirements.
Define & optimise the measurement techniques to deliver a stable & capable production process utilising SPC and support DOE activities when required.
Support design reviews and prototype builds.
Lead team in preparation of Control Plans and support D / PFMEA reviews as appropriate and document output using the necessary systems defined in NPI, APQP, PPAP, and company / customer procedures.
Support production team training in relation to the customer expectations and quality requirements.
To take responsibility for recording, progressing, responding and closeout of customer concerns utilising 8D or other problem solving techniques as required.
Support Supplier APQP and supplier development and improvement.
Responsible for management and reporting of customer specific KPI's related to Reject PPM and CAR performance.
Conduct Internal and external audits.
Support Launch as appropriate through PPIR reports, Interim PSW and alerts.
Monitor warranty acceptance rates and maintain response to pallets within identified timing
Conduct negotiations to correct warranty billing
Manage open warranty projects and maintain zero aged open current model projects
Preferred Education & Experiences to fulfill role (essential & desirable)
Proven experience in Quality Engineering in Automotive 1st Tier
Degree, HND, HNC, IQA or equivalent
Previous plastics and overhead systems experience preferred
Significant exposure to Bentley & BMW systems including VDA
Experience of customer and automotive industry systems and procedures including
IATF16949, ISO9001, APQP, PPAP etc.
Strong customer focus
Analytical with excellent problem solving skills
Good influencing and negotiation skills
Flexible & adaptable
German language speaking is desirable
Based in IAC Elmdon plant, Birmingham.
Reporting to Quality Manager
Note : this is not an exhaustive list. All employees are expected to show flexibility and continued self -development to meet the ever- changing needs of the business.
All job descriptions will be subject to continual development