Assistant Business Manager
Estee Lauder Companies
London, United Kingdom
5d ago


The Assistant Business Manager will help to manage the Too Faced Cosmetics counter inside the Debenhams, Oxford Street store in London.

  • This role is responsible to help lead, coach and develop our Too Faced Sales Consultants and to ensure that the team represents the brand according to guidelines;
  • to help plan staffing schedules and coverage within budget; to help drive daily / weekly / monthly / annual sales goals;
  • to help manage testers, samples, and other non-sellable goods; to help execute in-store and out of store events and to deliver an exceptional customer experience.

    This position reports to the Business Manager and collaborates with the Counter Manager, coach and develop team skills.


    Assist in managing a team of Sales Consultants including staffing rotation schedules, coaching of sales & artistry skills, and set individual sales goals.

    Set the example in exceptional product knowledge and service; assist in leading the team to create a flawless customer experience and a build a loyal clientele base to drive sales.

    Assist in managing sales goals and payroll investment to achieve financial goals.

    Help to build and implement an effective clientele program that drives loyalty, drives sales and supports the achievement of sales targets.

    Create in-store activations and clientele programs aligned with the brand calendar for the market to support new product launches, core product initiatives, and key selling periods.

    Take a strategic approach to building and developing the brand business within the store.

    Build strong, effective relationships with Debenhams’ management and within Too Faced to drive strong business results and implement best practices.

    Assist in the development of a plan to continually develop and refine the sales, artistry and customer service skills of the team.

    Assist in managing the tester and samples and ensure orders are placed on time to support the business.

    Monitor level of cleanliness of counter stock & display units.

    Adhere to current merchandising guidelines.


    Previous experience working in a luxury store environment with a cosmetics brand is essential

    At least 3+ years of experience helping lead a team at the same level

    Proven ability to be strategic with a strong business acumen

    Successful experience building and executing a clientele strategy

    Ability to lead, develop, and motivate staff including conflict / resolution and problem-solving skills

    Experience forward planning and achievement of financial goals

    Proven track record of success as an Assistant Business Manager

    Strong customer service, clientele and communication skills

    Excellent organization skills to plan & execute in store events

    Have strong commercial awareness

    Excellent knowledge of MS Office, especially Excel is mandatory

    Professional knowledge of the luxury department’s structure, make up business and KPIs for Debenhams market preferred

    Job ID2019-1938

    CategorySales - International

    Brand : Too Faced

    Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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