Support Analyst
Secure Trust Bank
Cardiff, GB
1d ago

Job Purpose

Working as part of a small IT team in our Cardiff base, you will primarily be supporting our office and remote employees to ensure they have all they need to operate effectively.

Additionally providing support for retailers or customers who make contact and ensuring a professional and successful conclusion to their issue is provided.

With providing a managed service to our customers, we require on-call and out of hours working when required. On-call will be on a rota basis with paid standby / overtime.

Key Responsibilities

  • First line support of a Microsoft based PC and Laptop network and printing facilities.
  • First line support of VOIP phone system.
  • Troubleshooting of issues, including tracing root causes and fixes on an OS, network & server level.
  • Monitoring systems and reviewing logs to ensure security is maintained.
  • Check and investigate issues found with daily reporting.
  • Deployment of new hardware for end users as required (Including Apple device)
  • Liaise with suppliers to replenish stocks of consumables and hardware as needed.
  • Provide knowledgeable, confident and comprehensive support at all times.
  • Out of hours support when required
  • Basic networking skills (changing ports &patching)
  • Asset management and tracking
  • Knowledge / Experience

  • Experience of working as part of a small but busy IT team in a growing company.
  • Experience in administrating a Windows based devices.
  • Solid understanding of networking.
  • Proven logical trouble shooting and problem solving skills.
  • Excellent IT and literacy skills.
  • Ability to prioritise and manage a busy workload effectively.
  • Preferred but not essential, retail finance experience and some server experience.
  • Mobile device management (MDM) experience (Desktop central would be beneficial)
  • Microsoft applications
  • Microsoft Exchange / Server 2012 and above / Active Directory
  • Phone system support (Noble & Splicecom would be advantegeous)
  • Service desk ticket systems (ManageEngine ServiceDesk would be advantegeous)
  • Anti-Virus products
  • Experience in telephone support and remote access
  • Apply
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