Customer Success Manager
Brighton, England
1d ago

Your role will include :

  • Ownership of overall relationship with assigned customers, which include : increasing adoption, ensuring retention and delivering satisfaction
  • Establishing a trusted / strategic advisor relationship with each assigned client and drive continued value of our products and services
  • Development of champions within allocated portfolio
  • Developing, preparing, and nurturing customers for advocacy
  • Working closely with customers to ensure they are achieving their key goals whilst maximising the value from Brandwatch’s products and services
  • Advocating for customer needs / issues cross-departmentally.
  • You will have :

  • Prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention
  • Confirmed ability to drive continuous value of SaaS technology platform
  • Familiarity working with clients of all sizes
  • Proven ability to build relationships at operational and executive levels
  • Impeccable written and verbal communication skills, be detail oriented and analytical
  • Experience working with digital marketing or social media at a SaaS vendor
  • Experience in a fast-paced working environment and the ability to multi-task and troubleshoot under pressure
  • A proactive approach to your work schedule
  • Icing on the cake :

  • Experience working with, or for a social listening provider
  • Knowledge of marketing principles and best practices
  • Experience working with a CRM and / or ticketing systems, such as Salesforce / Zendesk
  • Success will be measured on :

  • Retention and growth of your clients’ revenue
  • Your clients’ satisfaction levels
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