Contribute to the development and implementation of the customer services model
To work with the planning function to ensure staffing is adequate for the needs of the business across the multiple shifts
To actively ensure the processes, objectives and strategy within customer services facilitate growth, increased productivity and cost efficiency.
Lead, support and inspire your agents to deliver exceptional customer service, assign key tasks and responsibilities, set objectives, monitor performance and review on a regular basis.
Exceptional attention to detail with a high degree of accuracy with an ability to deliver business plans.
Coach and develop Customer Advisors in exceptional complex customer queries