Head of Account Management - EMEA Datorama
Salesforce.com, inc
London,United Kingdom
5d ago

Job Details

Head of Account Management - EMEA Datorama

I n this role you will lead a team of Account Managers that serve as the ultimate client advocate. Your mission should you choose to accept it is apply a consultative approach to help our clients fully leverage Datorama a Salesforce company to achieve their marketing outcomes.

You will lead a team of Account Managers that own the client journey post-sale. You will be responsible for leading top client relationships up to the executive level, creating a scalable operating plan for your team as well as recruiting as we undergo massive growth.

Your team is made up of Account Managers who employ strong project-management skills to ensure Datorama is effectively deployed and meets the specification scoped and expectations of the key stakeholders.

The Account Manager is then responsible for ensuring that Datorama proliferates throughout the organization this could mean expanding to new business units, geographies, or most importantly new use cases.

The Account Manager will partner with the Client Success Manager to design a quarterly roadmap for the customer. This roadmap will capture the client's business goals and the execution plan.

The Head of Account Management needs to build strong working relationships with clients up to the executive level. The core responsibilities of the team are to proactively foster customer satisfaction, increased product adoption, renewals and upsells.

In this role, you will work with cross-functional teams including Sales and Client Success to provide our clients with the best practices that will help them meet and exceed their goals around data integration and reporting that drives insights to action.

Establish consultative and trusted relationships with top Datorama clients

Act as executive sponsor for key accounts and serve as the escalation point person

Ensure client expectations are exceeded consistently

Recruit a team of best in class Account Managers

Understand client business goals and translate into execution plans

Drive the process of quarterly business reviews and check in points with key clients

Phenomenal communication skills and organized project management

Elicit client feedback to act as internal advocate for our clients

Communicate regularly with the customer to evaluate satisfaction and value delivery

Drive value and in turn upsell opportunities into Datorama’s existing client base

Develop best practices and process strategies across teams

Drive planning sessions to ensure client is able to fully leverage Datorama to meet their performance and operational efficiency goals

Requirements

Digital marketing experience

8-10 years of proven success managing client relationships in digital / SaaS technology or consulting experience in high-

tech or advertising / marketing environment

Strong track record of building teams

Strong drive to make clients successful

Demonstrated success working with agency customers and growing their business

Solid commercial and financial awareness of complex measurement and metrics for customer retention and upsell

Superior client service and relationship skills

Strong analytical and problem-solving skills

Ability to create an operations plan and processes that will scale

Previous commercial experience within the SaaS sector

Deep expertise in data analytics will be plus

About Datorama, a Salesforce Company

Datorama’s marketing intelligence platform transforms the way marketers optimize their marketing performance, business impact, and customer loyalty.

With Datorama, customers can :

  • Automatically connect all their disparate marketing tools and reports in one centralized place
  • Access and act on the right cross-channel KPIs, dashboards, reports and AI-powered insights
  • Optimize and report on every investment, performance, and outcome across the customer journey Datorama powers marketing intelligence for thousands of brands, agencies and publishers globally including IBM, Nike, Ticketmaster, Viacom, and Neo Ogilvy, helping them make smarter marketing decisions every day.
  • Datorama has a global presence and was recently named a Gartner Cool Vendor and ranks #35 on the Deloitte Fast 500 list.

    Learn more about how we can help

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    Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

    Headhunters and recruitment agencies may not submit resumes / CVs through this Web site or directly to managers. Salesforce.

    com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-

    party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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