Head of Account Management - EMEA Datorama
I n this role you will lead a team of Account Managers that serve as the ultimate client advocate. Your mission should you choose to accept it is apply a consultative approach to help our clients fully leverage Datorama a Salesforce company to achieve their marketing outcomes.
You will lead a team of Account Managers that own the client journey post-sale. You will be responsible for leading top client relationships up to the executive level, creating a scalable operating plan for your team as well as recruiting as we undergo massive growth.
Your team is made up of Account Managers who employ strong project-management skills to ensure Datorama is effectively deployed and meets the specification scoped and expectations of the key stakeholders.
The Account Manager is then responsible for ensuring that Datorama proliferates throughout the organization this could mean expanding to new business units, geographies, or most importantly new use cases.
The Account Manager will partner with the Client Success Manager to design a quarterly roadmap for the customer. This roadmap will capture the client's business goals and the execution plan.
The Head of Account Management needs to build strong working relationships with clients up to the executive level. The core responsibilities of the team are to proactively foster customer satisfaction, increased product adoption, renewals and upsells.
In this role, you will work with cross-functional teams including Sales and Client Success to provide our clients with the best practices that will help them meet and exceed their goals around data integration and reporting that drives insights to action.
Establish consultative and trusted relationships with top Datorama clients
Act as executive sponsor for key accounts and serve as the escalation point person
Ensure client expectations are exceeded consistently
Recruit a team of best in class Account Managers
Understand client business goals and translate into execution plans
Drive the process of quarterly business reviews and check in points with key clients
Phenomenal communication skills and organized project management
Elicit client feedback to act as internal advocate for our clients
Communicate regularly with the customer to evaluate satisfaction and value delivery
Drive value and in turn upsell opportunities into Datorama’s existing client base
Develop best practices and process strategies across teams
Drive planning sessions to ensure client is able to fully leverage Datorama to meet their performance and operational efficiency goals
Digital marketing experience
8-10 years of proven success managing client relationships in digital / SaaS technology or consulting experience in high-
tech or advertising / marketing environment
Strong track record of building teams
Strong drive to make clients successful
Demonstrated success working with agency customers and growing their business
Solid commercial and financial awareness of complex measurement and metrics for customer retention and upsell
Superior client service and relationship skills
Strong analytical and problem-solving skills
Ability to create an operations plan and processes that will scale
Previous commercial experience within the SaaS sector
Deep expertise in data analytics will be plus
About Datorama, a Salesforce Company
Datorama’s marketing intelligence platform transforms the way marketers optimize their marketing performance, business impact, and customer loyalty.
With Datorama, customers can :
Datorama has a global presence and was recently named a Gartner Cool Vendor and ranks #35 on the Deloitte Fast 500 list.
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