Senior Membership Manager
Diabetes UK
London, GB
3d ago

Job Introduction

Reporting to the Head of Individual Giving, the Senior Membership Manager is primarily responsible for leading the team responsible for managing, developing and growing our Diabetes UK Membership product.

The role is essential to the charity’s aim of providing excellent and valuable experiences for people that deepen engagement and support the management of their diabetes and at the same time maximising the support we receive to fund our life-changing work.

The role will take the lead on the development and implementation of the membership product from managing end-to-end processes relating to the delivery of the product to developing and evaluating the content and benefits package to provide a fantastic and beneficial experience for our members.

Interviews : W / C 9 August 2021

Role Responsibility

The successful applicant will manage, implement and develop the annual plan and budget for the Membership team. The role will require a strategic approach to evaluating the existing membership product as well as how we promote the product to a range of new audiences, identifying opportunities for growth both within the Individual Giving department and by engaging key stakeholders in cross-organisational activities.

The Ideal Candidate

As the Senior Membership Manager you will need to manage a team of two direct reports providing clear direction and support whilst inspiring them to produce high quality work.

Being comfortable working with and understanding data is a must as it drives everything we do. In addition, to be highly numerate with experience of managing large budgets.

The successful applicant will also need to be an advocate for Membership and Individual Giving by promoting our activities to key stakeholders and the wider charity and identifying opportunities for collaboration and growth.

Package Description

What we can offer you :

  • Generous annual leave starting at 25 days plus bank holidays
  • A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
  • Early finish Friday and flexible working as part of our approach to activity based working
  • Discounts on gym membership
  • Employee assistance programme to give you support on any issues that come up in life
  • Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
  • Very active social scene including sport teams, gardening and other activities
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)
  • Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.
  • About the Company

    For the 4.8 million people in the UK with diabetes, there’s no day off. So, at Diabetes UK, we’re leading the fight every day, campaigning for better care, treatment and support.

    We won’t stop until diabetes can do no harm.

    We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications.

    We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.

    Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes. We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.

    But there's more to do. And you can be part of it.

    We're a diverse bunch and as a charity we recognise and respect the value of everyone.

    We’re very excited to have been placed in the top 30 best UK charities to work for, and in the top 75 best large companies in London.

    We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.

    We have a vision of a world where diabetes can do no harm. If you’d like to be part of that, why not join us?

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