Team Leader
Bosch España
Liverpool, England, gb
4d ago

Job Description

  • Through strong leadership, manage a team of Customer Service Associates to provide a first class customer contact and customer journey.
  • Resolving queries Right First Time in a prompt, friendly and professional manner.
  • Coaching, developing and motivating the team to maximise performance and meet targets
  • Build and promote a positive work culture, which promotes the delivery of excellence
  • Providing a value add service that enhances the customer experience and builds our brand and service reputation
  • Channelling communication to ensure key stakeholders are kept abreast of the campaign performance and challenges
  • Proactively identifies and creates opportunities to improve the customer experience through continuous evaluation
  • Identifying, highlighting and escalating any service related issues, incidents or trends
  • Delivering and maintaining both individual and team targets
  • Flexibility in hours of work / shift patterns requirement for limited On Call Working over weekends on a rota basis
  • Qualifications

  • Previous management experience working in a fast paced, high performance culture, ideally within a customer contact centre
  • Leadership experience with evidence of driving team performance through coaching and development techniques and situational leadership
  • Good understanding of people issues and the skills and experience to manage others
  • A passion for delivering first class customer service and driving sales through service
  • Excellent verbal and written communication skills
  • Excellent planning and organisational skills, with a quality focus and attention to detail
  • The ability to make decisions and influence change through others
  • Commercial acumen
  • Resilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targets
  • Good social and interpersonal skills
  • Good listening and problem solving skills
  • A professional and positive approach
  • Proactive, confident and self-motivated
  • A team player
  • IT Savvy with good MS Office and keyboard skills
  • Flexibility to work shift pattern
  • Additional Information

    Your future job location offers you : flexible work time options, hybrid home / office working, benefits and services, employee discounts, room for creativity and centrally city based location.

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form