Team Leader
Bosch España
Liverpool, England, gb
4d ago

Job Description

  • Through strong leadership, manage a team of Customer Service Associates to provide a first class customer contact and customer journey.
  • Resolving queries Right First Time in a prompt, friendly and professional manner.
  • Coaching, developing and motivating the team to maximise performance and meet targets
  • Build and promote a positive work culture, which promotes the delivery of excellence
  • Providing a value add service that enhances the customer experience and builds our brand and service reputation
  • Channelling communication to ensure key stakeholders are kept abreast of the campaign performance and challenges
  • Proactively identifies and creates opportunities to improve the customer experience through continuous evaluation
  • Identifying, highlighting and escalating any service related issues, incidents or trends
  • Delivering and maintaining both individual and team targets
  • Flexibility in hours of work / shift patterns requirement for limited On Call Working over weekends on a rota basis
  • Qualifications

  • Previous management experience working in a fast paced, high performance culture, ideally within a customer contact centre
  • Leadership experience with evidence of driving team performance through coaching and development techniques and situational leadership
  • Good understanding of people issues and the skills and experience to manage others
  • A passion for delivering first class customer service and driving sales through service
  • Excellent verbal and written communication skills
  • Excellent planning and organisational skills, with a quality focus and attention to detail
  • The ability to make decisions and influence change through others
  • Commercial acumen
  • Resilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targets
  • Good social and interpersonal skills
  • Good listening and problem solving skills
  • A professional and positive approach
  • Proactive, confident and self-motivated
  • A team player
  • IT Savvy with good MS Office and keyboard skills
  • Flexibility to work shift pattern
  • Additional Information

    Your future job location offers you : flexible work time options, hybrid home / office working, benefits and services, employee discounts, room for creativity and centrally city based location.

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