Full Stack Engineering
HSBC Group
London, England
4d ago


Dynamics CRM Business Analyst

Big BankFunding. FinTech Thinking.

Our technologyteams in the UK work closely with HSBC’s global businesses to help design andbuild digital services that allow our millions of customers around the world,to bank quickly, simply and securely.

We also run and manage our ITinfrastructure, data centres and core banking systems that power the world’sleading international bank.

Ourmulti-disciplined teams include : DevOps engineers, IT architects, front andback end developers, infrastructure specialists, cyber experts, aswell as project and programme managers.

We work insmall, agile DevOps teams with colleagues around the world from our offices atthe Bluefin Building in Southwark, our global headquarters in Canary Wharf, andmultiple other locations around the UK including Sheffield, Leeds, Barnsley andBirmingham.

Followingextensive investment across our Technology and Digital domains and with plansfor continued expansion throughout 2019 and beyond, we are currently seeking anumber of experiencedDynamics CRM Business Analysts tojoin HSBC Technology.

  • Brief overview of the business areas What you will be doing;
  • Ensuringsuccessful system / solutions deliveries according to agreed timescales andbudget

    Liaising withbusiness stakeholders, transformation, IT teams, requirements, development andsupport teams

    Attending andLeading Requirement Workshops

    Leading andDemoing Show and Tell Sessions

    Providingdiffering levels of Support, and help resolve User and Application issues

    Configuring / Developinguser stories, and executing unit test

    DocumentingDesign solutions

    Ensuring that thedetailed User Stories and Acceptance criteria are defined and agreed atappropriate level of detail

    Understand,follow and demonstrate compliance with all relevant internal and externalrules, regulations and procedures that apply to the conduct of the business inwhich you are involved, specifically Internal Controls and any Compliancepolicy


  • Whatyou will bring to the role;
  • To be successfulin this role you should have proven experience within the Technology sectorwith knowledge of the following skills :

    Experience in CRMproject delivery, CRM Online (Dynamics 365) is preferred

    Demonstrableknowledge of CRM methodology, and its application within banking industry (e.g.modelling and mapping Business Process, User Journeys, etc.)

    Financialservices experience supporting business stakeholders in large complex changeprogrammes

    Extensiveexperience of working on Agile Projects (Scrum, Sprint, etc.)

    Experience ofwriting User Stories and Acceptance Criteria

    Exposure to allstages of the application development process, from specification & design,development & testing, through to user training and implementation

    Experience workingin relevant environments, i.e. extensive experience working in projects in aglobal environment preferably in shared services

    Past workingexperience in a relevant role and experience within complex IT programmes

    Multiple strongexamples of the delivery of on time and on budget

    Stakeholdermanagement experience, especially impactful communication, influencing andproject implementation.

    Experience oftechnology solutions delivery

    A track record ofdelivering significant change which improves business effectiveness insustainable ways

    Contributedproductively to team objectives, sometimes supporting and sometimes leadingactivities to achieve shared goals

    A successfultrack record of delivery of significant and complex business programmes, overcomingchallenges to consistently meet / exceed objectives

    Relevant productand technical knowledge :

    MicrosoftDynamics CRM 2016 / 365 Application (Sales, Service, Marketing)

    MicrosoftDynamics CRM Configuration

    EntitiesFormsFieldsBusiness RulesWorkflowsDashboardsBusiness ProcessesIn-Built Report EditorData Import Wizardetc.

    Automated Testing(Tosca is preferred)

    Azure DevOps,JIRA, or something similar

    Microsoft Visio

    Knowledge ofAzure services nice to have

    Dynamics CRMCoding (e.g. Plug-Ins, Web Services, WCF, etc.) nice to have.

    In addition to the details listed above, theideal candidate will have :

    Exposure tobanking

    Exposure andsuccess working within a matrix organization model

    Strong analyticaland problem solving skills

    The ability towork with diverse and geographically dispersed business / IT teams

    A highlymotivated and pro-active self-starter

    Flexible workerwho demonstrates adaptability

    Positive attitude

    Theseroles will primarily be London site basedat our Head Office in Canary Wharf

    Come Power aBusiness that Defines How to Power the World

    As a business operating inmarkets all around the world, we believe diversity brings benefits for ourcustomers, our business and our people.

    This is why HSBC UK is committed tobeing an inclusive employer and encourages applications from all suitablyqualified applicants irrespective of background, circumstances, age,disability, gender identity, ethnicity, religion or belief and sexualorientation.

    We want everyone to beable to fulfil their potential which is why we provide a range of flexibleworking arrangements and family friendly policies.

    As an HSBC employee in theUK, you will have access to tailored professional development opportunities anda competitive pay and benefits package.

    This includes private healthcare forall UK-based employees, enhanced maternity and adoption pay and support whenyou return to work, and a contributory pension scheme with a generous employercontribution.

    Personal data held by the Bank relating toemployment applications will be used in accordance with our Privacy Statement,which is available on our website.

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