Branch Assistant - Trade Sales
ADI Global Distribution
NORFOLK, United Kingdom
4d ago

We are currently looking for a Branch Assistant to join the ADI team at our Norwich branch. This role is a Monday to Friday position, competitive salary with a quarterly bonus and offers excellent, long term opportunities to develop a career in B2B sales and customer service!

As a Branch Assistant, you will be responsible for providing direct support to customers who are buy our security products and / or services.

You will be working in a busy environment where you will be completing orders with good attention to detail and ensuring the sales process delivers a high-quality service to our customers.

You will also work with other departments at our head office to provide sales support whilst using your knowledge to advise on our product


  • Providing exceptional customer service with existing customers and new customers
  • Dealing with multiple tasks - order management, phone queries, stock control
  • Understand our products, systems, and procedures and upselling products and promos to our customer base.
  • Manage the sales process efficiently
  • Provide excellent customer support

  • Prior sales / customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
  • Ability to multi-task
  • Excellent communication skills
  • Ability to work in a fast-paced, demanding environment
  • Ability to work effectively in a team
  • WE VALUE :

  • Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
  • Happy being on the phone to customers providing advice and looking for sales or upselling opportunities
  • What's In It For You

  • Competitive salary
  • Quarterly bonus
  • Monday to Friday working hours - no weekends
  • Opportunity to progress within a global business

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