Customer Finance Specialist – Amazon & Online
Mondelēz International
21d ago


What makes working at Mondelēz International so special? Many things. The iconic brands and global nature of our business.

The continuous innovation and endless opportunities to grow. The chance, each and every day, to put a smile on people’s faces.

We’re the world’s leading maker of Chocolate, Biscuits, Candy and Gum with billion-dollar brands like Cadbury, Milka, Prince and Oreo and we now have an exciting opportunity to join our team.

The role of Customer Finance Specialist will be sat within our Customer Finance team and helping to manage a portfolio of customer with an average ledger balance of circa £70m per month.

The role will be accountable for managing Amazon & Online customer cluster and develop best in in class process for Pure Play Customers.

and techniques in collecting challenging customer deductions, overdue Balances and resolving the underlying issue. Can develop the vision for the evolution of Pure Play customers especially in respects of ordering and collection of monies in a timely manner using advanced technologies.

Key Responsibilities :

  • Review and monitor the Customer Ledger and identify any trends which indicate signs of invalid debt which is not being managed according to policy and procedures.
  • To ensure that the MBS team are following the SOP (Standard Operating Process) which have been agreed to the highest standard and where necessary make changes to the SOP and obtain all the key stakeholders approval.
  • Develop Best in class process and procedures for the collection, management and growth of Pure Play customer in a fast-
  • developing business area of opportunity. Working with key Stakeholders in the Pure Play team to develop, guide and be the subject expert in bring technologies that will assist in the growth of Pure Play customers in the area of Credit Management and Account Receivable activities.

  • Chair a number of monthly Debt Review with Senior Stakeholders, ensuring issues are raised according to the agreed format, drive resolution along with challenging the member of the meeting to bring deductions and overdue to an acceptable level.
  • Attend a number of Supply Chain Reviews and present a summary of the customer’s ledger performance, highlighting key risks and ask for assistance from Senior Stakeholders.
  • Manage escalations that are to be submitted to the Senior Leadership Team (SLT) for review.
  • Key Requirements :

  • Degree level education or CICM preferred
  • Good numerical, analytical and logical reasoning skills
  • Hands on experience in Microsoft office applications
  • High level of SAP competence
  • Experience in FMCG company
  • Experience in order to cash environment
  • Strong Analytical, problem solving and Knowledge of Credit Control and Account Receivable process
  • Languages

  • Fluent English, written and spoken
  • We pride ourselves on having a high performing and collaborative culture where we offer support and development to enhance your career and develop your knowledge and skills.

    In return for your commitment, drive and enthusiasm, we offer an attractive benefits package within a highly successful International business that offers financial rewards and resources, including bonus scheme, contributory pension, life assurance, generous holiday allowance and a flexible benefits programme.

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