Head of Business Operations
Critizr
London
6d ago

About Critizr Critizr is one of the fastest-growing, most exciting tech start-ups operating today. We have offices in London, Paris and Lille, and backing from some of the world’s best venture capital firms.

We have clients in more than 30 countries.Critizr provides a SaaS solution which enables retailers and brands to put the customer at the heart of their business, starting from their local teams.

Today, thousands of retail professionals use Critizr to understand and engage in conversations with their local customers across all channels.

Our primary investors including 83North (formerly Greylock IL) have an impressive track record of investment including companies like AirBnB, DropBox, Zendesk, LinkedIn, Mirakl, JustEat, Facebook.

We currently employ over 80 people, and our team has been doubling year over year. About the role Critizr, already positioned as the European leader of customer feedback, wants to continue leading the way and expand in new countries.

Our management team is focused on growth and for this Critizr must find a head of business operations to turbo-charge the management team.

The head of business operations will be reporting and working directly with Nicolas Hammer, CEO & Co-Founder, work closely with all members of the management team and eventually build a team.

What will your main responsibilities be?

  • Ensure the high efficiency of the leadership team
  • Manage the cadence and organization of key management meetings including weekly management meetings, monthly business reviews and quarterly strategic off-sites.
  • Ensure the leadership team is well prepared for key meetings, decision support materials are shared and ready and agreed upon decisions are documented, followed-up on and implemented.
  • Own, launch and participate in various projects to improve the efficiency of the organization
  • As a cross-functional leader, the Head of Business Operations will be the best positioned to drive some key organizational initiatives (e.
  • g., data enablement, strategic partnerships, international expansion, GTM, collaboration between departments).

  • Support strategic, business, financial and budget reporting for the leadership team and investors
  • Manage the monthly strategic business review reporting which is driving the company
  • Coordination of Business reporting for the CEO office needs : in coordination with the functional teams, the head of business operations ensures easy and timely access for the CEO to the key reports, also alerting on risks and opportunities and coordinating deep dives with the relevant stakeholders when necessary.
  • As a venture-backed start-up, we need to conduct board meetings with our venture capital inventors on a quarterly basis.
  • The head of business operations will develop the material needed for these board meetings.

  • We are looking for a self-starter, autonomous, structured, good communicator with good business acumen.
  • What skills are we looking for?

  • Bachelors / Masters degree in business, engineering or equivalent
  • Experience 3+ years experience in a top management consulting firm
  • Experience and good understanding of a SaaS / Tech environment
  • English & French bilingual
  • Data-Driven, autonomous and adaptable (able to work in a constantly changing environment)
  • Team spirit and excellent interpersonal skills
  • People know you for your analytical and synthetic mind
  • What we offer?

  • A front-row seat with a company that is changing the way multiple industries do business thanks to a best-in-class product and exponential growth
  • A great team of professionals that are talented, fun, supportive, open, communicative that you can learn from and share with
  • Fun and challenging working environment with significant opportunities for career growth and development (Did you know we’re ranked in top 100 of EU Tech start-ups?)
  • International environment
  • Attractive salary package including excellent pension, health insurance and life insurance
  • Open and inclusive working environment including flexible hours and parent-friendly options
  • Great office located in a dog-friendly co-working space along with a network of other startups
  • The office features regular events, Thursday happy hours and a great community.
  • Regular socials and team retreats (Did you hear our last off-site was in a castle in France? We do cool stuff.)
  • About inclusion At Critizr, we value individuality. We are all unique and believe that when we put our heads together, we’ll achieve great things.

    We believe that with diversity comes innovation and the richest collaboration. If you are interested in joining our team, show us your skills and bring your true authentic self.

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