Senior Pensions Administrator
Aon plc
Birmingham, WML, POST, GB
18h ago

We’re hiring!

Aon is currently recruiting a to join our team in Birmingham. The Pensions Administration team administer a defined set of pensions processes (member events and scheme events) for clients.

The participates in change projects that will affect the work of the team. You will drive process improvement in the team and deals with Errors and Omissions cases, investigating them fully to find the root cause and providing corrective actions.

You will also be responsible for supporting less experienced colleagues, as well as the team manager.

About Aon

Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions.

Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

About the role

The Senior Pensions Administrator provides high quality administration support for internal and external clients, being the technical expert in the team and sharing their expertise by :

  • Being a SME for processes, clients, systems and tools and being proficient in processing and checking.
  • Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritizing and making effective workload allocation decisions.
  • Producing and analysing reports as required for internal and external clients and requirements.
  • Identifying issues with processes handled in teams and driving a process to find and implement solutions.
  • Implementing changes to tools and documentation needed to support effective service delivery.
  • Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
  • Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.
  • Sharing best practice with colleagues through process and tool training.
  • Taking part in both internal and external audits.
  • Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
  • Coordinating and participating in projects that will impact the work of teams and domains.
  • Building strong relationships with client teams, client representatives and third-party providers.
  • Achieving team and individual targets (KPIs, SLAs, quality targets.
  • Contributing to the team as a whole, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues).
  • Maintaining required technical knowledge and behavioural standards and expertise, especially all regulatory and statutory requirements.
  • Performing additional tasks as requested by your manager.
  • Assisting the Team Manager and support with operating efficiencies within the team.
  • Providing support to the team members in communicating issues to other teams and ensuring timely resolution.
  • Liaising and working closely with clients and third party providers as required.
  • Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
  • About you

    Demonstrative pensions experience

    Team player, who is able to work to tight deadlines

    Strong communication skills, both verbal and written.

    Strong attention to detail and commitment to provide ongoing quality.

    Competent in Word and Excel.

    Salary and benefits

    This role offers a competitive salary, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday.

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