About Interbrand Interbrand understands what it takes today to build the world’s most iconic brands.To support our clients in an ever more complex and fascinating world, we have renewed our commitment to both common global standards and greater empowerment, experimentation and entrepreneurialism.
Interbrand is its people. We are a global team of highly diverse thinkers, makers and collaborators. We are proud of our heritage and often regarded as the university of branding.
Over the past four decades, we have pioneered iconic work and invented many of the brand building tools that are now commonplace.
In collaboration with many of the world’s leading brands, we are pioneering the future of brand building. In a world where people’s expectations are moving faster than businesses, we give our clients the confidence to make Iconic Moves that create desire and utility, reshape the competitive landscape and drive extraordinary results.
The Interbrand Best Global Brands study / rankings and BrandChannel are resources to our clients and the industry, providing proprietary data and insight for our role as client partner and commentator.
We have published 18 books on brands and are often the reference point for university curriculum and professional associations.
Today, through our own Academy, we aim to be the most accelerated learning environment in the marketing world. Our Behaviours Our culture is informed by a set of behaviours we co-created as a business that give us space to experiment, permission to speak out, and a model of leadership that anyone in the business can adopt.
Our behaviours are Lead with love, Be Brave, Speak up and Make it happen. We are proud of our behaviours. They make us, us.
Client Partnerships at Interbrand The primary role of our Client Partnerships team at Interbrand is to drive, nurture and grow our client relationships.
Being one step ahead at all times, to guide our clients through their journey with us and ensure their experience delivers not only the highest quality outcome in terms of the work we produce but is also enjoyable, rewarding and inspiring.
Our aim is to make our clients long-term partners by creating an experience of working with us they want to repeat. The Client Manager Role We are looking for great communicators and enthusiastic collaborators, with passion, drive and first-class people skills.
On a day-to-day basis, they are responsible for managing key relationships and delivering projects to a high standard, on time and within budget.
They must have a strong commercial understanding and be on top of forecasting and resourcing, providing accurate revenue projections and resourcing requests.
They’ll provide clear direction, and structure to both the client team and teams within the Agency, ensuring that Interbrand delivers a consistently excellent client experience.
They enjoy problem solving, bringing teams together, managing them, and identifying potential issues before they happen.
By doing this, they become indispensible to our clients, contribute to our culture and help ensure Interbrand retains our position as a top strategic brand partner.
The CM will report into a Client Director and will be supported by them as they manage day-to-day projects and partner with them to drive relationships forward.
Responsibilities ·Build and nurture client relationships, becoming a trusted partner·Manage projects from brief to delivery ·Gatekeeper for client-agency interactions ensuring clear roadmaps, providing clear and appropriate lines of communication and managing expectations ·Managing the internal team to ensure work is produced on time, to brief and on budget, supported by a Client Director·Managing project scoping and planning, briefing, resourcing and forecasting, overseen by a Client Director·Preparing and taking responsibility for project billing each month, alongside finance·Motivating and collaborating with agency teams ·Reviewing and proof-reading work to ensure consistency and accuracy ·Championing inspiring brief writing and an intelligent meeting culture ·Sharing industry news, market trends, competitor activity, and inspiring articles, podcasts among the internal team and to clients · Writing project case studies and best practice summaries Capabilities ·Ability to truly listen to clients at multiple levels and interpret their needs·A clear and compelling communicator, both verbally including presenting and in writing ·An organised, multi-tasker with the ability to prioritise and escalate challenges if needed ·A structured and clear thinker, able to assess work against agreed criteria ·Understanding of brand and creative strategy, brand architecture, design and production processes Personal qualities ·Empathetic and able to deal with different personality types·A great collaborator and team player, who gets the best out of people ·A self-starter with energy, drive and passion for the work we do ·Strong sense of responsibility, commitment and accountability ·Willingness to receive constructive feedback and self-improve ·A positive energy within the business, adding cultural value ·A natural successor to Senior Client manager / Junior Client Director Qualifications & Experience ·Proven client relationship management experience from a leading brand / design agency, including new brand creation and brand refreshes, B2B client experience preferable ·Proficient in key IT software systems (e.
g. Microsoft Word, Excel, PowerPoint, Outlook)·Experience of reporting and resourcing programs