Designer – Cloud Contact
BT Group
Ireland-United Kingdom
5d ago

Working pattern

StandardSalary : Competitive

Closing date

Oct 25, 2018, 6 : 59 : 00 PM

Your subtitle

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities.

We need you to help us do this.

Why this role matters

Be part of the World’s Best Customer Consultancy Solution & Integration Team, join us to turn customer needs into cost effective technical designs.

Put simply, our designs are what makes the world work. Your role within the organisation will allow you to work for specific Enterprise and Global Services customers, many of whom are household names and make a difference to their business / organisation as well as BTs.

Responsible for designing technical solutions for small Global Services and Enterprise customers or designing elements within a larger solution.

Responsible for the delivery of small work packages, ensuring delivery to agreed time, cost and quality. Must have product knowledge or technical skills in at least one of the key skills areas listed below.

Contributing to transformational activities and adopting new ways of working within work packages. Responsible for managing the relationship with end customers, Client Service Directors and Project Delivery communities for work within their Work Package.

What you'll be doing

Monitor the delivery of the work-package in the manner detailed in the work package definition document

During delivery of the work-package track progress to plan of deliverables (MONITOR). They will also actively manage appropriate issues, assumptions and dependencies with other team members where necessary.

Close the work-package following the delivery of the products and will produce a (template) closure report for the PDD.

Decide on proposed design / design testing scope of a network feature / component for senior network designer approval.

Decide on recommendation of network model for design testing.

Design recommendations for senior network designer approval.

We'll also need to see these on your CV

Skills and experience in portfolio products and / or related technology areas such as

Genesys Framework, eService

Cisco Unified Communications Manager

Cisco Unified Contact Centre Enterprise

Cisco Customer Voice Portal (CVP)

SIP Protocol and domestic and global SIP products

SBCs Acme / Oracle, Genband / Ribbon, Audiocodes

Voice Recording platforms (Verint / BT Optimise)

Speech Analytics, Biometric

Knowledge and skills of major technologies in Contact Centre environments such as TDM, ISDN, Voice Gateways, Codecs, Voice XML

Workforce Management

IT infrastructure (WAN / LAN, server, storage, virtualisation, cloud technologies)

Voice Application Development

Call Routing

Real-time and historic Reporting

Complex troubleshooting

Software development / scripting (We use Java for IVR application development but any development / scripting / automation experience would be beneficial)

Communication skills able to communicate effectively with customers and internal stakeholders at all levels.

Why choose us?

We are looking for ambitious high-achievers that have proven themselves . Teamwork is the key to our success. You’ll fit right in our team from a wide variety of backgrounds all driven to make a real difference for BT.

BT offer a structured career ladder recognising and rewarding strong performance. We offer great development and learning opportunities to help round out your skillset and progress in the way that is best for you.

We offer a strong benefits package, including free broadband, TV and Sport for all employees, an on target bonus scheme, discounted share schemes, a pension scheme and much more.

At BT, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future.

If you feel that you fit the bill in terms of skillset and can add value in this challenging environment, we are keen to hear from you!

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed.

That’s why we welcome applications from all parts of the community.

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