Customer Service Representative
Capita
Belfast, Northern Ireland, GB
2d ago

About the role :

Capita Life and Pensions International are currently seeking a high calibre Customer Service Representative based out of their Belfast office on Clarendon Dock.

You will provide an efficient customer service through accurately processing transaction enquiries from customers in accordance with the principles of Treating Customer Fairly and all regulatory requirements.

This role involves a mix of back office / admin support / telephone work.

What you will do :

  • Process transactions to agreed service levels adhering to the principles of reating Customer Fairly, and where relevant within agreed financial authority limits
  • Contact customers by telephone, e-mail, fax or letter to efficiently resolve queries adhering to the principles of Treating Customer Fairly
  • Deal with customer data, ethically, compliantly and in accordance with FSA requirements
  • Assist the management team, including collation of supporting Management Information, where appropriate with daily tasks
  • Achieve agreed performance levels
  • Acts as a good team player, participating willingly and acting in support of the team
  • Your experience and skills will include :

  • Customer focused and complaint handling skills
  • Experience working in a customer focused environment
  • Good analytical, problem solving and decision-making skills. Excellent organisational skills
  • Good level of experience using MS office, word and Excel.
  • GCSE Grade C or equivalent in Maths and English
  • Good written and oral communication skills
  • About Capita Life and Pensions

    At Capita Life and Pensions International, we work in partnership with over 20 well known UK and international financial services providers to administer life, savings and pensions policies on their behalf.

    Our expertise and our talented team help provide specialist solutions and improve operational effectiveness for new and existing clients, saving them money and adding value.

    What next?

    Looking to go further? Let your line manager know and click apply now to a short application and send us your CV. Any questions before taking the next step?

    You can contact jonathan.mair capita.co.uk for support.

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