Customer Services Assistant (20 Hours)
Nottingham Building Society
6d ago

Job description

Do you enjoy working with people in a customer facing role? Are you a people person who thrives on providing excellent levels of customer service?

Are you looking for a fresh challenge within a leading Building Society? Here at The Nottingham we are looking to recruit individuals to make a significant difference to our organisation.

The Customer Services Assistant positionisvital to our organisation; you will be the first face and contact our Members have upon stepping into the building.

You will live and breathe our values and ensure that our Members receive excellent customer service from every visit, whether that be from resolving their queries or signposting them as appropriate.

Whether you have previous experience in a similar role or transferable skills from another industry, we promise to give you access to the very best training programmes the industry has to offer and ongoing support and development so that you can act within your customer's best interest.

The role -

Welcoming customers to the branch

Carry out customer transactions using the branch system in an accurate and timely manner

Proactively identifying opportunities for business from new and existing customers through introductory fact finds (examples include : home insurance, financial planning and estate agency etc.

whilst maintaining excellent customer service

Working to targets to achieve referrals and appointments for all products and services

Booking meetings for the customer with the Customer Services Consultant to discuss home insurance and financial planning in further detail

Conduct outbound calling to maintain customer service and generate new business opportunities

Your skills -

A people person, passionate about providing excellent customer service

Naturally inquisitive, able to match customer needs with our products and be able to recommend our offerings

Demonstrate strong communication skills; face to face, written and via phone / email

Boast spectacular organisational skills, and able to balance your workload with deadlines

We seek a natural problem solver with an aptitude for translating customer needs in to financial solutions.

The Nottingham, who are we?

We strive to build a culture where you feel inspired to do the right thing for our members, your colleagues, our communities and for the sustainability of our Society.

Our Doing The Right Thing culture defines the way we do things here. We encourage team members to always do the right thing for our Society members, for colleagues and for our communities.

The Nottingham Building Society is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees where it is safe to speak up.

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