Network and Voice Analyst
Haymarket Media Group
Twickenham
58d ago

Background

Haymarket has a strong heritage in print, world-class web and mobile products, an exciting future in international markets with technology expertise at the core of Haymarket’s vision.

Haymarket’s strategy is simple attract highly engaged, specialist audiences, leading to efficient and effective marketing and sales opportunities.

Technology forms a key part of that process, creating commercial success with optimal internal business processes, engaging user-

facing digital products and high-value client propositions.

And Technology is transforming at Haymarket having supported multiple brands over many years, a programme of change to simplify and extend the platforms that underpin the various brands has started, with everyone in technology contributing to that change.

Department Description

Haymarket’s Technology department is a newly formed function, encompassing all aspects of technology - strategy, delivery and support across digital & product management, marketing, analytics, and infrastructure.

Role Summary

As the Network and Voice Analyst you are part of the UK Technology Operations team, supporting the UK user base and reporting to the Information Security & Comms Manager.

The job is based in the Twickenham offices, with the occasional visit when needed to remote sites in Feltham, Enfield, Gloucester, Daventry, Banbury and Brighton.

Your responsibilities for LAN operations will include solving support tickets assigned to the Infosec & Comms team and assisting the 1st and 2nd Line support functions diagnose end user connectivity issues.

You will use the Cisco Prime network management suite to diagnose and report on Cisco switches, routers and WiFi system.

You will also diagnose basic problems with internet access and VPN connectivity. You will maintain DNS and DHCP services and when required, diagnose basic problems with the Pulse Secure remote access system.

In addition you will administer the FTP server; and assist the Server Operations team configure the network components of the server systems.

You will occasionally be required to remotely assist the US Operations team with switch, routing, WiFi and firewall administration.

You will also work under the guidance of the Telecomms Manager being responsible for the moves, adds and changes to the user base of the Cisco CallManager and associated infrastructure applications.

You will troubleshoot IP handset and Jabber client (Windows, OSX / MacOS, iOS, Android) issues, administering the Redbox call recorder system and the Tiger usage reporting system, and diagnose SIP trunk connectivity issues

Key Responsibilities & Accountabilities

Specific

  • Solve support tickets assigned to the Infosed & Comms team
  • Administer Cisco switches, routers and WiFi
  • Administer Palo Alto and Watchguard firewalls
  • Administer Microsoft AD user accounts
  • Administer Microsoft DNS services
  • Administer Microsoft DHCP services
  • Administer Pulse Secure remote access services
  • Create new user accounts within the Cisco Unified Communications system
  • Fault finding within the Structured Cabling system
  • Administer Cisco Jabber softphones
  • Administer Cisco IP handsets and conference phone units
  • Administer Google Hangouts and Chromebox for Meetings
  • Administer Redbox call recording system
  • Administer Tiger 2020 usage reporting system
  • Administer SIP trunks and CUBE routers
  • Proactively monitor, report, and mitigate system issues using Cisco Prime
  • Maintain a knowledge of relevant applications, trends and opportunities and assist in introducing new technologies and methods as appropriate
  • General

  • Build productive relationships with other members of the Technology support team
  • Assist with the delivery of larger projects
  • Deliver smaller projects
  • JOB FACTORS

    Technical & Professional Skills (Knowledge, Understanding, Experience, Education)

  • Basic Cisco switch, router and WiFi controller configuration
  • RADIUS authentication
  • Certificate creation and management
  • Structured and fibre cabling fault diagnostic experience
  • Basic firewall administration
  • Microsoft server administration
  • Microsoft desktop administration
  • Cisco Prime administration and reporting
  • Cisco CallManager administration
  • Cisco Unity Connection administration
  • Call routing and SIP trunk administration
  • Cisco Jabber administration
  • Team work
  • Good interpersonal communications
  • Good customer support attitude
  • Able to learn new skills and knowledge, picking up on technical challenges quickly
  • Valuable to have :

  • Degree / Post-graduate Degree in Computer Science or equivalent
  • Networking and / or Voice industry recognised qualification
  • Firewall industry recognised qualification
  • HP and Aruba switch administration
  • Aruba WiFi administration
  • Apple desktop, server and mobile device administration
  • Android and Chrome device administration
  • Pulse Secure administration experience
  • Maxum Rumpus FTP server administration
  • Cisco Unity Contact Center Express and Finesse administration experience
  • Cisco Unity Attendant Console administration experience
  • Redbox cal recording administration experience
  • Tiger 2020 administration experience
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