Kickstart- Team Member
My World of Work
East Kilbride, G744UN
4d ago

To apply for this job, you must be claiming Universal Credit and 16 to 24 years old.

JOB SUMMARY

Team Members are crucial to the success of our business. This role is a fast paced customer focused position that requires all applicants to work from the store that they have successfully applied for, 25 hours per week for the 6 month duration of employment.

You will be required to work 25 hours a week over a 4 or 5 day period. This will be dependent on the availability of our in store trainers and the store's requirements.

The pace of our business changes over different periods so we ask all of our staff to be as flexible as possible. All of our employees are required to work over Sales and Peak trading periods and this can sometimes require earlier starts or the occasional later finish.

Across the store we have different areas for our Team Members to explore and you will be given an insight into them all - Salesfloor, Stock (online support from store) and Delivery.

The most important part of what we do is offer AMAZING service to our customers and make sure they have a good experience in all of our stores.

This is what we look for in all of our Team Members...

Brings Best Self to Work

Is trustworthy, reliable and always on time

Works quickly, meets targets and deadlines

Does things without being asked

Keeps knowledge up to date by reading all training materials and information Always looks stylish and smart

Supports all company policies and procedures

Fast and Friendly Customer Service

Remains mobile across the store and delivers amazing service

Provides all customers with a speedy and efficient service

Is always aware of customers when working : smiles, makes eye contact and is friendly

Is aware of till queues and reacts straight away

Has good product knowledge and can quickly find information

Team Work

Is friendly and helpful towards everyone in the team

Is willing to help and support on different departments

Keeps all areas of the store safe, clean and tidy and regularly checks standards Looks after new team members and supports them to learn their role

Excellent Stock Operations

Sets up work areas and gets stock ready to be sold to the customer Scans stock to identify where it needs to go

Puts stock in the correct place on the shopfloor and in the stockroom Reacts to overstocked bars and stock in the wrong place

Locates stock quickly to keep the floors full and meet customer demand Maintains clean and tidy stockrooms to keep faulty and destroyed stock to a minimum

Transfers stock out quickly and accurately so it is perfectly packed and in a customer ready condition

This is not an exhaustive list and at times you may be asked to take on additional responsibilities.

Next Retail is a fashion and Home store with an online service. Next operates nationally and internationally.

SKILLS NEEDED

Previous customer service experience or experience of being in a people focused environment is desirable, but NOT essential.

Has a passion to Learn. This will sometimes mean using your initiative and taking responsibility for your own development.

WORKING HOURS

Flexible days - Flexible hours

HOURLY RATE

National minimum wage

ADDITIONAL EMPLOYABILITY SUPPORT

Any employee of Next is made aware of the importance of attendance and timekeeping throughout the Welcome Induction and Welcome training.

We highlight the impacts that it has on the team and further detailed information can be accessed through the NEP (Next Employee Portal).

Every employee will also receive regular reviews which is a great opportunity for our Team Members to discuss any issues with their managers or be given the necessary support regarding Time and Attendance where necessary.

We will follow our usual process for managing absences, attendance and sickness.

All of our employees will spend time working and growing with our Team Coaches. Team Coaches are store based and are with new starters every step of the way.

We will support and encourage them in the role to become a confident communicator to both colleagues and customers, our Kickstart employees will also receive 1-2-1 support from The Princes Trust Wraparound' service.

The Princess Trust will support with

interview skills and webinars

1-2-1 Youth worker

Making the most of placement workshop

first 90 days of work workshop

Getting ahead and planning a future workshop

Reflection and Next Steps workshop

Aspirational guest speaker webinars

Referrals and other PT support

Next will support with

induction

induction Training and programme (4 weeks)

Stock, sales delivery e-learning

Employee assist programme

instore trainer / mentor

Retail Trust

Kickstart employees will receive a full 6 months of development through Next and TPT. We will develop them in the Team Member job role and if they think a career in retail is for them, they will be given an opportunity to work through our Coordinator Programme which is the first step to a career in Retail Management.

These jobs are permanent, full and part time positions and will give the employees the confidence to apply for sustainable job prospects after the 6 month development period.

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