Field Service Engineer (Security Screening Equipment)
Smiths Detection
Hemel Hempstead, United Kingdom
10h ago

Job Description

Every minute of every day, in nearly every country across the globe, Smiths Detection employees and technology make the world a safer place.

We safeguard people, business and critical infrastructure with the latest innovations and screening technology for aviation, ports & borders, defence, and urban security.

What makes us different :

  • Safety Culture : the safety of our people is our first priority. We have an excellent track record in environmental health and safety, running regular trainings and providing all the necessary tools to enable our teams to perform their work with the utmost confidence.
  • Rewarding career : be part of a growing market that offers great career prospects. We offer the scope to match your ambition and ability with a rewarding career.
  • Continuous learning : have access to intensive internal training programmes, so you can stay up to date with cutting-edge technology, share knowledge and be ready for the next challenge.
  • Enriching opportunities : long term, there is scope for you to work in a diverse array of environments, with great prospects of broadening your horizon in more ways than one.
  • Embracing digitalisation : be part of our journey to digitalisation through Augmented Reality, Artificial Intelligence and Asset Performance Management.
  • You will play a key role in enabling us to better innovate and serve our customers, helping make the world a safe place.

    Duties & Responsibilities

    As a Field Service Engineer, you will maintain and troubleshoot our comprehensive range of detection technologies, including Computed Tomography, X-ray, trace detection and infrared spectroscopy.

    They are vital in sustaining our world-class service to customers in the global transportation, port and borders, critical infrastructure, military and emergency responder markets.

  • Troubleshoot, service, install and repair Explosive Detection Systems (EDS), Conventional X-Ray Systems (CXS) or Explosive Trace Detection (ETD) equipment at customer sites.
  • Maintain field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.
  • Meet daily service repair needs and driving customer satisfaction.
  • Document all inspections, maintenance, repair work and submits paperwork in a timely basis.
  • Order, install, and return parts and manages repair parts cycle time.
  • Reviews all logs for open issues and prepares formal reports to customers as necessary.
  • Participate in Service sales opportunities and assists with promoting and implementing revenue programs.
  • Ensures that tools and test equipment are properly maintained and calibrated.
  • Assess product / equipment performance based on field support data; provide recommendations on necessary modifications or improvements.
  • Diversity & Inclusion

    We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

    We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

    The Individual

    What you’ll definitely need :

  • Formal education in an engineering discipline, or apprenticeship gained in the Military / large organization, coupled with relevant trade certificates.
  • Strong electrical and electronic fault-finding skills, including reading schematics, wiring diagrams and technical manuals.
  • Ability to maintain and repair complex electromechanical equipment.

  • Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
  • What we’d love you to have :

  • Exceptional organizational, communication, interpersonal skills with the ability to multitask several projects at once.
  • Excellent customer service skills and the ability to handle stressful situations.
  • Self-motivation, reliability, and accountability.
  • Advanced knowledge of the tools and skills to perform diagnostics and troubleshooting alone on electrical / mechanical equipment.
  • While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required.
  • Due to the nature and the key positioning of this role, you will need to demonstrate a degree of flexibility to work outside of normal working hours and the willingness to travel at short notice.

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