Overnight Warehouse Assistant Manager
Pembroke, MA,
4d ago

Job Summary

This exempt position concentrates efforts in managing the daily operations leading to the successful distribution of newspapers and / or other products to the client’s customers in accordance with corporate policy and standard operating procedures, ensuring customer service and financial goals and objectives are met and / or exceeded.

Essential Functions & Responsibilities

  • Responsible for ensuring overall center environment is clean, safe, well organized and productive work environment
  • Assists in managing the daily operation and staff at a Distribution Center
  • Oversee the printing, review and distribution of all emails and route paperwork in advance of operations.
  • Supervise the unloading of delivery trucks and verify arrival time and accurate receipt of all products.
  • Oversee the accurate distribution of copies to Delivery Service Providers.
  • Manage the communication of complaints or delivery requests to Delivery Service Providers on a daily basis (including daily review of the previous day’s complaints).
  • Maintain the Distribution Center files securely, including proper sequencing of subscriber accounts and street directory maintenance.
  • Develop a comprehensive understanding of the Delivery Service Provider agreement, and administer it effectively. Utilize the terms of the Delivery Service Providers agreement to insure the best possible service.
  • Contract Delivery Service Providers and maintain contracts securely.
  • Show geographic territory to new Delivery Service Providers including route assimilation.
  • Prepare the weekly route settlement to ensure proper payment to Delivery Service Providers for services rendered.
  • Ensure that procedures are followed which will enable every subscriber to receive a dry, undamaged copy of the product, on time, every day that is included in the subscriber’s product code.
  • Communicate directly and professionally with subscribers to resolve delivery problems.
  • Assist in recruiting, interviewing, and on-boarding new members of the Distribution Center support staff.
  • Train Distribution Center support staff to perform all functions of the operations they are responsible for, ensuring learning is achieved.
  • Assist in preparing and conducting Quarterly Check-Ins for Distribution Center support staff.
  • Manage the geographic territory, identifying efficiencies in route restructuring opportunities to ensure the best possible delivery service in the most cost-effective manner.
  • Ability to oversee distribution operations, positively impacting customer service.
  • Regard excellence in customer service as a main priority.
  • Other duties as assigned
  • Qualifications

    Essential Qualifications


    Building Effective Teams

    Hiring and Staffing

    Managing and Measuring Work

    Managing Through Systems

    Managing Diversity

    Fairness to Direct Reports


    Timely Decision Making

    Conflict Management

    Knowledge, Skills & Abilities

    Technical and Functional

  • Ability to professionally communicate information in a variety of ways until it is understood by Delivery Service Providers, Distribution Center staff members, subscribers and peers.
  • Ability to identify and select most qualified candidates for open positions.
  • Ability to train and develop Distribution Center staff and foster cohesive team environment.
  • Familiar and competent in the use and maintenance of material handling equipment, and understanding of required maintenance records.
  • Proficient in the use of MS Office (MS Word and MS Excel) and PCF applications (e-time, RouteSmart, SAP) / ability to learn.
  • Knowledge of geographical area serviced from Distribution Center.
  • Ability to manage and perform multiple tasks simultaneously.
  • Ability to meet and / or exceed the established customer service objectives.
  • Must have access to a reliable vehicle, valid driver’s license in the state where residing and automobile insurance at limits required by PCF.
  • Required Physical Abilities

  • Able to routinely lift heavy items.
  • Able to unload bundles of newspapers (30 50 lbs each) multiple times on a daily basis.
  • Able to operate automobile.
  • Able to deliver open routes, perform visuals in the field and associated other work in the territory
  • Able to adequately move around the facility, both inside and outside
  • Working Environment

  • Able to meet deadlines and attendance standards.
  • Able to work weekends and early morning hours.
  • Able to work in warehouse type environment.
  • Able to function at night in adverse conditions.
  • Able to work independently and problem solve.
  • Able to foster and work in a team environment.
  • Able to maintain safety guidelines in Distribution Center.
  • Experience, Education and Certifications Required

    Experience Required

  • Requires a minimum of 2 5 years related work experience.
  • Required Educational Level

  • Requires High School diploma or equivalent, Associate / Bachelor Degree preferred
  • Other Certification :

  • Material Handling Equipment Certification(s) preferred.
  • Why PCF

  • Work for an innovative, growth-oriented organization, unafraid to take bold steps to secure its future.
  • Work alongside passionate and innovative can-do team members committed to success.
  • Work for a third-generation family owned business that values its employees and customers above all.
  • Be part of a transforming business, building our future as a last mile parcel delivery company.
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