This exempt position concentrates efforts in managing the daily operations leading to the successful distribution of newspapers and / or other products to the client’s customers in accordance with corporate policy and standard operating procedures, ensuring customer service and financial goals and objectives are met and / or exceeded.
Essential Functions & Responsibilities
Responsible for ensuring overall center environment is clean, safe, well organized and productive work environment
Assists in managing the daily operation and staff at a Distribution Center
Oversee the printing, review and distribution of all emails and route paperwork in advance of operations.
Supervise the unloading of delivery trucks and verify arrival time and accurate receipt of all products.
Oversee the accurate distribution of copies to Delivery Service Providers.
Manage the communication of complaints or delivery requests to Delivery Service Providers on a daily basis (including daily review of the previous day’s complaints).
Maintain the Distribution Center files securely, including proper sequencing of subscriber accounts and street directory maintenance.
Develop a comprehensive understanding of the Delivery Service Provider agreement, and administer it effectively. Utilize the terms of the Delivery Service Providers agreement to insure the best possible service.
Contract Delivery Service Providers and maintain contracts securely.
Show geographic territory to new Delivery Service Providers including route assimilation.
Prepare the weekly route settlement to ensure proper payment to Delivery Service Providers for services rendered.
Ensure that procedures are followed which will enable every subscriber to receive a dry, undamaged copy of the product, on time, every day that is included in the subscriber’s product code.
Communicate directly and professionally with subscribers to resolve delivery problems.
Assist in recruiting, interviewing, and on-boarding new members of the Distribution Center support staff.
Train Distribution Center support staff to perform all functions of the operations they are responsible for, ensuring learning is achieved.
Assist in preparing and conducting Quarterly Check-Ins for Distribution Center support staff.
Manage the geographic territory, identifying efficiencies in route restructuring opportunities to ensure the best possible delivery service in the most cost-effective manner.
Ability to oversee distribution operations, positively impacting customer service.
Regard excellence in customer service as a main priority.
Other duties as assigned
Building Effective Teams
Hiring and Staffing
Managing and Measuring Work
Managing Through Systems
Fairness to Direct Reports
Timely Decision Making
Knowledge, Skills & Abilities
Technical and Functional
Ability to professionally communicate information in a variety of ways until it is understood by Delivery Service Providers, Distribution Center staff members, subscribers and peers.
Ability to identify and select most qualified candidates for open positions.
Ability to train and develop Distribution Center staff and foster cohesive team environment.
Familiar and competent in the use and maintenance of material handling equipment, and understanding of required maintenance records.
Proficient in the use of MS Office (MS Word and MS Excel) and PCF applications (e-time, RouteSmart, SAP) / ability to learn.
Knowledge of geographical area serviced from Distribution Center.
Ability to manage and perform multiple tasks simultaneously.
Ability to meet and / or exceed the established customer service objectives.
Must have access to a reliable vehicle, valid driver’s license in the state where residing and automobile insurance at limits required by PCF.
Required Physical Abilities
Able to routinely lift heavy items.
Able to unload bundles of newspapers (30 50 lbs each) multiple times on a daily basis.
Able to operate automobile.
Able to deliver open routes, perform visuals in the field and associated other work in the territory
Able to adequately move around the facility, both inside and outside
Able to meet deadlines and attendance standards.
Able to work weekends and early morning hours.
Able to work in warehouse type environment.
Able to function at night in adverse conditions.
Able to work independently and problem solve.
Able to foster and work in a team environment.
Able to maintain safety guidelines in Distribution Center.
Experience, Education and Certifications Required
Requires a minimum of 2 5 years related work experience.
Required Educational Level
Requires High School diploma or equivalent, Associate / Bachelor Degree preferred
Other Certification :
Material Handling Equipment Certification(s) preferred.
Work for an innovative, growth-oriented organization, unafraid to take bold steps to secure its future.
Work alongside passionate and innovative can-do team members committed to success.
Work for a third-generation family owned business that values its employees and customers above all.
Be part of a transforming business, building our future as a last mile parcel delivery company.