Robotics Software Support Engineer, Scout
Amazon
Cambridge, GB
4d ago

Are you inspired by building new technologies to benefit customers? Do you dream of being at the forefront of autonomous system technology?

Would you enjoy working in a fast paced, highly collaborative, start-up like environment? If you answered yes to any of these then you've got to check out the Amazon Scout team.

We’ve been hard at work developing a new, fully-electric delivery system Amazon Scout designed to get packages to customers using autonomous delivery devices.

These devices were created by Amazon, are the size of a small cooler, and roll along sidewalks at a walking pace. We developed Amazon Scout at our research lab in Seattle, ensuring the devices can safely and efficiently navigate around pets, pedestrians and anything else in their path.

The Amazon Scout Robotics Interdisciplinary Support Engineering (RISE) team shares a passion for innovation using advanced technologies, a love of solving complex challenges, and a desire to impact customers in a meaningful way.

We're looking for individuals who like dealing with ambiguity, solving hard, large-scale problems, and working in a startup like environment.

To learn more about Amazon Scout, check out our Amazon Day One Blog post here : http : / / amazon.com / scout

This is a position with high visibility and offers excellent career growth opportunities. As a Systems Engineer on the Amazon Scout team, you will help make the Scout autonomous robot vision a reality.

You will be the first point of contact when operations associates in the field seek assistance. You love working with people, understanding their challenges, and helping them to deliver results.

You use scripting, analysis and root cause deep dives to gain insight into our fleet’s operational issues and proactively solve them, at scale.

You should be a self-starter with a bias towards independent problem solving. You will provide technical support and guidance to the Scout engineering and field teams.

You will develop tools and processes to analyze and correct failures. You will find opportunities to automate existing processes and use new technologies to support a growing robot fleet.

If you’re entrepreneurial and want to build transformative technology-driven products, join us in making history!

  • Resolve or de-escalate contacts by providing information and support, or engaging the appropriate technical resources.
  • Write and maintain user documentation and learning resources
  • Design and build basic tools and scripts that enhance scale support efficiently
  • Maintain ongoing analysis of contacts and use this analysis to drive recommendations for strategic improvements; identify pain-points, design solutions, and drive their implementation.
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