Customer Service Advisor- 3 Month Xmas Contract
Watches of Switzerland Group
Braunstone, Leicester
1d ago

Do you have experience working within a customer focused environment?

Do you have exceptional written communication and telephone manners?

Do you thrive within a team environment?

The role is responsible for the handling of all day to day enquiries from web and retail customers ensuring that The Watches of Switzerland Group's brand values and standards are delivered through a World Class customer experience.

Assisting customers with their ordering experience, tracking products and taking payment for customer purchases, through email, click to chat and telephone.

The role provides support and guidance on issues raised by stores whilst monitoring and checking current administrative process and procedures are followed.

Principal Accountabilities

  • Answer customer calls, and emails in a professional and timely manner projecting the Company's professional image.
  • Work cross functionally with internal departments to locate stock in order to fulfil orders, refunds and exchanges.
  • Place orders by telephone, liaise with stores, special order teams and web despatch as necessary to ensure adequate supply and despatch of product for customer needs.
  • Communicating with customers via email, dealing with their queries and complaints in a positive and calm manner
  • Assisting clients with their ordering experience
  • Carry out tasks as directed by your senior customer service advisor or manager within agreed timescales and quality.
  • To always convey a professional image
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