Technical Support Engineer
Trimble
Solihull , UK
6d ago

Trimble is recruiting a Technical Support Engineer (m / f / d) for Construction Site Positioning.

This role can be filled in one of the two locations :

  • Raunheim, Germany
  • Solihull, UK
  • Trimble is an exciting and entrepreneurial company with a history of exceptional growth coupled with a disciplined and strategic focus on being the best.

  • While GNSS is at our core, we have grown beyond this technology to embrace other sophisticated positioning technologies and in doing so;
  • we are changing the way the world works.

    Job Summary :

    You will be responsible for providing Civil Construction product support, system testing, and training to resellers and end customers globally with a focus on the European, Middle East and African regions.

    Products or systems you will support include but not limited to : Site Positioning Systems (Total Stations, GNSS receivers), field software (Siteworks, SCS900), data collectors, office software (Trimble Business Center, Trimble Marine Construction, WorksManager and WorksOS) and other accessories.

    What You'll Do :

    Success in this position will see you providing timely technical support, reducing downtime or underutilisation and increasing customer satisfaction of our products.

    On a daily basis this will include :

  • Deliver fast and efficient customer service to business partners, resellers, regional service centers, end-users, and internal Trimble teams.
  • Provide advanced technical product assistance on problems of diverse scope, where analysis of data requires evaluation of identifiable factors.
  • Participate in ongoing product development representing the voice of the customer.
  • Perform system acceptance testing.
  • Develop technical communications in multiple media formats including digital documents and videos.
  • Other duties as assigned.
  • What Skills & Experience You Should Bring :

  • You will require a passion for problem solving and helping people. Strong collaboration, planning, troubleshooting and analytical skills a must.
  • Effective decision-making and the ability to work independently.
  • Excellent written and verbal English communication skills.
  • Proven ability to achieve results.
  • Field experience or higher education in a relevant field of study (such as a Land Surveyor, Survey Manager, Data Prep Tech).
  • Willingness and ability to travel within the Europe, Middle East & Africa region and the United States, sometimes at short notice.
  • Fluent in a second European language is a plus.
  • If you are interested in this position, please don't hesitate to apply. We are looking forward to your application.

    Trimble’s Inclusiveness Commitment

    We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive.

    Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

    We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

    Trimble is proud to be an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, gender, age, colour, religion, national origin, marital status, disability, sexual orientation, or any other protected factor. EOE / M / F / D

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