Service Desk Analyst
Bell Integration
Portsmouth, UK
5d ago

Overview

Bell Integration is an IT Services company specialising in Infrastructure Technology and services including IT lifecycle management, Managed Services, and Consulting & Project Services.

We provide onsite and remote Managed Services for a variety of customers across Telecoms, Retail, Media, and Financial sectors.

This ranges from Desktop Support, to hardware lifecycle management to specialist technical support.

Responsibilities

Working within a dedicated team you will be responsible for providing 1st Line Support covering critical systems for our diverse range of customers along with our internal staff.

Utilising industry standard toolsets, you will monitor calls, emails and automated alerts, bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework.

Previous experience working in a 1st Line Support environment is desired, though training will be provided where necessary for the right candidate

The shift pattern for this role is Monday - Friday 09 : 00 - 17 : 30

Qualifications

Information Technology related qualifications are desirable however not mandatory.

Below are qualities that a successful candidate should possess :

  • Demonstrable experience of delivering exceptional Customer Service.
  • Positive and enthusiastic team player.
  • Accurate and logical approach to problem solving.
  • Ability to understand and follow documented incident processes.
  • Ability to work under pressure to agreed targets in a fast-paced environment.
  • Knowledge of Service Desk operations and processes.
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