Within the role you will responsible for providing technical support to the following groups :
Mitie Controls Team
Mitie Technical Services engineers
Working hand in hand in to maintain high standards of technical delivery of BMS works within the Connected Workspace division.
Your responsibilities are as follows :
Work alongside other Engineering Operational teams to deliver exceptional service to our customers
Deliver an exceptional level of commitment and professionalism in providing site solutions which are to include Controls Project Commissioning advice, Baseline Strategy Audits, and post project support through the Service Operations Centre
Share support activities across Projects, Energy, Technical Solutions, and Controls Teams. Supporting BAU in the Service Operations Centre
Support technical queries for BMS and Controls and support escalations from Energy Managers and clients
Working in conjunction with and to support the Operations and Regional Managers across the business
Provide resource support where required either through client requests, engineering team requests, SOC, projects request or internal management requests
Responsibility for ensuring best practice is undertaken when conducting technical reviews, reactive fault resolution, and delivery of BMS works optimisations
Specify equipment for BMS installation in relation to contract requirements and maintain the standards for accreditations associated with this work
Support for Energy Audits regarding site surveys, scoping and where necessary assisting with the design, programming and commissioning of BMS project works of any size
Work with the Mitie approved supply chain and sub-contractors creating a partnership to ensure a high level of service delivery and management to minimise risk both operationally and financially
Develop and maintain our relationship with Engineering Services, MITIE Operations team and end-users
Ensure delivery is to a high standard in line with both the company and contracted agreements
Take an active role in the training and development of team members
Communication, innovation, coaching, mentoring and training are all key to the strategy and therefore form an essential part of the role and must be harnessed to achieve budget targets and growth within the business
Provide detailed analysis of inherited Controls philosophies.
Fully certified and experienced BMS Engineer ideally in one of the Top 4 BMS vendor systems, Trend Expert, RDM Specialist, Schneider Expert and Tridium Expert will be advantageous.
Able to design, scope and write strategy software for BMS Systems.
Knowledge of multiple BMS systems would be a distinct advantage.
Have good working knowledge of building services, HVAC and the associated control strategies
A good understanding of current energy conservation measures would be advantageous.
Strong analytical and control strategy fault finding skills are essential.
Good understanding of IT infrastructure and how remote systems interconnect.
Ability to find solutions to complex problems.
Possess an understanding of building analytics propositions.
Have an appreciation of big-data collation techniques from multiple sources.
Be a strong communicator and have excellent interpersonal skills
Ability to communicate at various levels in all forms (written, verbal, presentations etc)
Demonstrate a good customer focus approach, even under pressure
Demonstrates a pro-active approach, displaying a can-do’ attitude.
Strong PC skills (MS Office - Excel / SharePoint / Teams)
Competent to maintain the company and client H&S standards with a basic knowledge of statutory and health & safety requirements.
Be organised, logical and achieve agreed delivery deadlines.
Be proactive in planning ahead, able to prepare business cases for improvements to working processes and procedures.
Always put the customer first
Health and Safety responsibilities
Follow Group and company policies and procedures at all times;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;
Report any issues or training needs to your Line manager and / or via your divisional incident reporting system;
Ensure compliance with Mitie's information security procedures in all activities;
Proactively identify and report security risks to your manager;
Report actual and suspected security incidents;
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken.
Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and / or the needs of the business.