Internal Sales/ Branch Assistant | BML Hayley Telford
Hayley Group
Telford, Shropshire
4d ago

Job Title : Internal Sales / Branch Assistant

Location : BML Hayley Telford, Unit 1, Halesfield 21, Telford, Shropshire, TF7 4QX

Working Hours : 40 hours per week Monday to Friday, plus 1 in 4 Saturday mornings. (Additional working hours may be required)

Main duties & responsibilities

  • Efficient response to incoming phone enquiries and orders
  • Achieve profitable sale of goods across the product range, up-selling as appropriate
  • Build rapport with customers, establishing credibility when providing product and service information
  • Prompt follow-up on customer enquiries not immediately resolved
  • Utilise Hayley’s bespoke IT system to accurately identify, source and price items; to accurately record enquiries and orders, invoices and other documentation
  • Undertake ad hoc purchasing tasks, including placing orders with suppliers
  • Work with management / colleagues to identify improvements to services and products
  • Research and source solutions using the internet and Hayley’s bespoke IT package
  • Resolve customer invoice queries, liaising with Hayley HQ Accounts team and other Hayley colleagues as appropriate
  • Sales and purchasing admin support including accurate filing and retrieval of documentation
  • Picking orders efficiently and accurately
  • Packing and dispatching orders (boxed or palletised) via internal and external transport
  • Stock processing receipt of goods, paperwork and shelving
  • Stock-taking counting and weighing from system
  • Counterchecking orders
  • Goods In receipt of goods, loading and unloading of vehicles
  • Trade counter sales serving customers
  • Use of pallet trucks, trolleys
  • Liaising with other branches across the network
  • To undertake other similar or associated duties as may be assigned to you
  • Knowledge & Skills requirements

  • Experience in industrial distribution would be an advantage but is not essential
  • Ideal candidate will have relevant product knowledge of engineering consumables
  • Willing and able to learn about and support new products
  • Proficient in basic computer applications
  • Professional level of verbal and written communication skills, as well as good numerical skills
  • Customer focused, driven to provide consistently high levels of service
  • Margin-aware, flexible and a strong team player
  • Knowledge of engineering products and processes is desirable, however not essential
  • Experience of working in a fast-paced environment
  • Good work ethic
  • Good telephone manner and able to work as part of a team
  • Good problem-solver
  • Health & Safety responsibilities

  • Take care of own safety and that of others.
  • Comply with health and safety procedures and instructions.
  • Not neglect, misuse, and damage anything provided in the interest of health and safety.
  • Assist by reporting to Line Manager any hazard, accident, damage or defect in order that remedial action may be undertaken.
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