Job Title : . Duty Manager. Hours. 16 hours a week, must be available to work at least 1 weekday evening and 1 day at weekend.
Reports To : . Centre Manager. Location : . Soccerworld Carlisle, Rome Street, Carlisle, CA2 5AQ. Role Purpose. The purpose of the Duty Manager role is to provide support to the General Manager looking after the team and ensuring the efficient operation of the centre with the aim of retaining and attracting new customers.
Operations. ·Proactively walk the site talking to your team and customers, and identifying or resolving urgent issues. ·Act as Duty Manager in the absence of the General Manager.
Completion of daily / monthly duties i.e. cleaning order, drinks orders etc. ·Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-
mail. ·Performing sales tasks to create new business for the centre enabling the site to grow YOY and meet quarterly targets.
Assist in administration and control of cash handling. Customer. ·Deliver World Class’ customer service at all times. ·Always be there to help, support your team to ensure that customer standards are always met.
Role model giving great customer service and demonstrating empathy and understanding even in the most difficult situations.
Fulfill all reasonable requests from customers to ensure their comfort, satisfaction and safety. People. · Manage and motivate the team to ensure all team members are engaged and meeting their objectives.
Be involved and actively contribute at team meetings. ·Build and maintain good relationships with all team members. Finance.
Maintain up to date knowledge of weekly figures (YOY, WOW) to enable you to have a better understanding of the current business.
Keep up to date with current promotions and pricing, to provide information to customers, on request, and maximizing sales opportunities.
Effective Team Leader. · Problem Solving. · Business Acumen. · Communicating and engaging. · Strategic Thinking.