Intelligence Handler- Day Shifts (Fixed Term)- Bradford, HQ
Kings Secure Technologies
Bradford, GB
4d ago

Key Purpose of the Job

To work in the Grapevine IMAC (Intelligence Management and Analysis Centre) Alarm Receiving Centre as part of a team to achieve an impeccable delivery of service.

  • To receive and action incoming telephone calls and any other means of communication, obtaining all necessary information;
  • giving advice when appropriate; allocating an appropriate graded response to calls; and distribute as per the standard Grapevine operating procedures.

    Key Job Responsibilities

  • Provide an initial response to incoming information and enquiries fully recording events conforming to the IMS drop down system.
  • To answer incoming internal and external calls ensuring internal customer service standards are met
  • To be fully conversant and apply all procedures as set out in the Grapevine IMAC operating manuals completing entries for events in compliance with the procedures
  • To receive and disseminate intelligence / information to the security and law enforcement community in a timely manner
  • To contact emergency services when required
  • Operate emergency response centre equipment and systems, ensuring efficiency in communications
  • Alerting management and the customer of any apparent linked incidents.
  • To carry out other such duties which are consistent with the nature, responsibilities and grading of the role
  • To provide a positive experience for customers ensuring prompt and accurate information is captured.
  • Any other reasonable requests from the IMAC Manager.
  • CCTV and Alarm monitoring using Immix and Sentinel Alarm monitoring software or any other software as required.
  • To ensure prompt and accurate processing of all alarm activations within agreed timescales.
  • To become fully conversant with all IMAC operations and be able to assist in any role as required under the direction of the IMAC management team.
  • To actively support at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
  • Implement and act in accordance with the organisations information security policies
  • Protect assets from unauthorised access, disclosure, modification, destruction or interference
  • Implement particular security processes or activities, as requested by management
  • Report security events or potential events or other security risks to the organisation
  • Essential requirements for the job

  • Excellent customer service skills is essential
  • You must be conversant with windows based computer systems and understand MS Word, Excel and Outlook.
  • You will work well both as part of a team and as an individual.
  • Have a pro active approach to meeting the demands of our client base.
  • You will be well organised, possess strong communication skills
  • Have the ability to work accurately under pressure to meet deadlines.
  • Desirable requirements for the job

  • Experience within a similar role
  • SIA CCTV qualified
  • Experience within an Alarm Receiving Centre
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