Drive sell out within our defined key partners through the efficient management of our central training team together with internal and third party field teams, ensuring consistent high standards, and achievement of KPIs to support Electrolux TMO objectives
Operational Responsibilities :
With the Head of TMO define and measure KPIs for field, third party and central teams
Working with key stakeholders, develop coverage plan for A stores
Manage expectations of KAMs v Business requirement
Work with ELX sales teams to understand annual strategies and budgets. Devise creative activities and training plans to support the achievement of these budgets.
Manage Resource for supporting activities such as Roadshows etc
Develop quarterly plan for SAMs with clear direction
Work with field and central teams to ensure consistency of agreed messaging to sales staff
Support central team with development of first class training aligned to business need s
Manage, monitor and develop performance of SAMs to drive sell out in key partners
Drive SFA and CRM usage across Central and Field team to 100%
Ensure Electrolux Central reporting requirements are adhered to
Support Electrolux Central meetings as required
Prepare quarterly review of activity v objectives for Commercial Triangle
Manage third party performance v objective
Working with TMO consistently evaluate Third party v objective and value
In consultation with KAMs ensure third party is delivering ROI
Work with Customer Marketing to ensure all field teams have the necessary collateral to present our products and business cases effectively
Work with sales teams to agree sell out targets by account and use these to develop KPI’s and targets for the agencies and SAMs
Work cross functionally to understand promotional activity and produce effective, timely communications to field teams
Build and agree training plans with our retail partners and agencies.
Manage agreed budgets
Skills and Experience :
Proven People Manager / Coach
Strong team player with good stakeholder management and networking skills
Patient, calm and performs well under pressure
Full driving licence.
Good IT skills including the ability to use database system and PowerPoint.
Good planning and organisational skills.
Strong analytical skills
Proactive ability to work on own initiative
Ability to manage customer issues effectively
Core Competencies :
Energy : Leading others and self, Deliver results, Ambition and Drive
Openness : Consumer & Customer Focus, Cross Collaboration & Networking
Growth : Innovation & Curiosity, Coaching others and self
Agility : Adaptability, Judgement & Decision Making, Acumen
Required Languages : Fluent English