Claims Handler
AXA Bank
18h ago


At AXA we share a common purpose; to act for human progress by protecting what matters . We rely on people, just like you, to make this a reality.

That's why we are open, supportive, challenging and empowering. We encourage our people to learn and grow their career in the direction that's right for them.

The Role

You will work in our Redhill contact centre, providing full claims handling in relation to home and vehicle emergency assistance to customers travelling overseas and in the UK.

You’ll manage the claim, making sure all parties are apprised of the situation until the work is completed.

AXA Assistance UK supports the needs of several hundred clients and several million of their customers in the UK and worldwide.

The assistance centre operates 24 hours a day, 365 days per year.

How can you make a difference?

Joining us as a Claims Handler,you’ll be an essential member of the team helping our customers over the phone by handling their claims.

You will have strong communication skills, with the ability to build great relationships with our customers, based on Integrity and trust.

Working hours are full time, 35 hours per week on a rotating shift pattern between the hours of 7am 8pm including weekends.

We always put the Customer First in everything we do so we want someone who strives to go the extra mile for them. You will ensure the delivery of excellent customer service by meeting and exceeding customer expectations whilst referring cases to colleagues or managers when required.

You’ll guarantee the accurate and timely completion of case notes, logs and diaries for each customer using your strong attention to detail and remaining calm in the face of challenge to effectively help customers when they need us the most.

We see ourselves as one big team, One AXA and you’ll be responsible for working as an effective team player. You’ll support call handling activity in other areas of the business during times of high demand as well as supporting your colleagues as and when required.

Throughout your career with us, we’ll provide support and training to enhance your professional development, whilst ensuring you maintain high standards of customer service to support our customers in their time of need.

We are anticipating our next intakes will be in May.

Apply now and a member of our team will be in touch if you have the experience and skills we are looking for. Following your chat with our team, if we both agree this is the right opportunity for you, we will place you in our talent pool and be in touch once vacancies become available.


We’ll provide all the technology and training, and in return we ask you to bring your enthusiasm, passion for customer service, natural talent for connecting with people, quick problem-solving ability and positive, can do attitude.

You’ll be a great listener, confident communicating over the phone and using computers and love working as part of a collaborative team.

About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things nationally and internationally.

You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

AXA Assistance UK Ltd supports the needs of several hundred clients and several million of their customers in the UK and / or worldwide.

What We Offer

What you’ll get in return

  • Competitive salary plus annual bonus
  • Access to our fantastic benefits package
  • Amazing opportunities for internal progression
  • At AXA, we’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

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