Content Operations Manager
Culture Trip
London, UK
5d ago
source : The Dots


Our mission is to inspire people to go beyond their cultural boundaries and experience what makes a place, its people and culture, special, unique and meaningful.

Together with our users, we take a stand for an open, tolerant and cosmopolitan world. We deeply care about this, and aspire to be creative, sustainable and inclusive in everything we do.

We help our culturally curious audience explore and experience their world, wherever they are, wherever they go, with our award-winning stories and recommendations, and our curated collection of thousands of memorable local and international experiences and places to stay that can now be directly planned and booked via our site and our app.

While travel might be restricted right now, we know that the universal need to experience life never is. That’s why our Stay Safe, Stay Curious’ campaign invites you to explore and experience your own cities and countries, and get outdoors where possible.

We have also launched virtual experiences such as online cooking classes with local chefs, museum tours guided by experts and walking tours through much loved cities that you can enjoy from the comfort of your home.

Culture Trip has shown record-breaking growth : monthly unique visitors have gone to 15-20 million, app downloads have leapt to more than 2.

7 million, social followers have increased to 8 million (in 2019, we were the fastest growing travel and media brand on social media) and our videos have been viewed more than 2.

5 billion times since 2016. Since 2019 alone, we have won more than 30 awards including 16 Telly awards, 10 Muse Creative awards, 2 Webby awards, 2 Lovie awards, the Travel Media’s Consumer Publication Of The Year Award, and our app was named App of the Day by Apple in the US and the UK.

Culture Trip was founded in 2011 and Dr Kris Naudts spent four years evolving the concept of Culture Trip alongside a small team.

Dr Naudts secured seed funding of $2 million in 2015, Series A funding in 2016 when PPF Group invested $20 million and a further funding injection of $80 million in 2018.

We’re looking for an insightful and driven Content Operations Manager to pull together our plans, processes and products to bring this vision to life.

You’ll get a kick out of turning ideas and insights into action. By creating and managing tools and workflows for our content teams, both in-house and freelance, you’ll enable them to deliver compelling content for our users - which in turn delivers traffic and travel bookings for Culture Trip.

Working at the heart of our content team, you’ll be equal parts thinker, technical whizz and influencer. You’ll work with teams as diverse as Product, Editorial, SEO, Business Intelligence, Data Science, Product Marketing and Creative to devise and deliver projects that bring a strong commercial focus to our content, while leveraging technology and automation to enable us to scale up.

As the content team’s resident number-cruncher, you’ll also bring data and insight to support our wider decision-making, and support core aspects of our day-to-day operations including supporting teams with tools, pulling reports and team resource forecasting / planning.

Content is a small but mighty team where your opinion isn’t just welcome, but expected. We’re looking for a persuasive influencer, who is comfortable talking to colleagues of all levels, confidently sharing their plans and explaining the rationale behind them.

This could be in everything from presentations, to emails, to preparing materials for others to use in stakeholder meetings.

This means that your experience in tailoring complex messages for a variety of audiences will set you apart from your peers.

Key responsibilities

  • Scope, plan, manage and deliver projects designed to deepen the commercial focus, quality and / or efficiency of our content
  • Lead initiatives to develop our freelancer community into a gig economy
  • Gather data and insight to support our content planning
  • Manage relationships with key product stakeholders, especially the Content Management System squad (responsible for our CMS) and the Content & Community squad (responsible for key tools that support our editorial workflow), influencing their roadmaps based on content team, audience and business needs
  • Manage our new Digital Asset Management tool (once launched), including partnering with our vendor to triage and implement new features / functionality
  • Manage all aspects of our project management tool, ensuring all teams have timely access to their tasks, and that we are gathering the right data to monitor the team’s performance.
  • Identify and implement enhancements.
  • Regularly update the wider content team on projects / operational matters
  • Provide timely support to users of the CMS and other content workflow tools in the event of an problem, and partner with Product and Engineering teams to escalate any technical issues
  • Skills and experience

  • Proven background in successfully delivering multiple complex, interconnected projects in an eCommerce, content and / or travel business
  • Knowledge and experience of the gig economy and engaging with freelance workers
  • Effortless influencer with a background in managing complex stakeholder networks, especially technical, commercial and creative people
  • Experience of the workflows involved in creating digital content for the web, ideally from an agency, eCommerce, editorial or media organisation
  • Track record in using enterprise-level tools to gather, interpret and analyse data to support decision making
  • Experience working in a matrixed, squad-based, global organisation
  • Knowledge of the tools typically involved in a large-scale content production environment, including CMS, DAM and workflow management tools - and the different ways in which they can be implemented
  • Deeply interested in the travel and media industries, with demonstrable knowledge of the key trends affecting them
  • Highly-qualified candidates may have experience working not just with copy and photography, but also video, illustration and animation environments
  • Culture Trip is committed to equality of opportunity for all. We strongly believe that diversity of backgrounds, ethnicities, experience, circumstances, abilities and perspectives leads to a better workplace for our employees and a better product for our users.

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