Cogito are currently supporting one of the UK’s leading Mortgage Brokers as they seek a Quality Controller to join their expanding Quality Assurance Team in Bath.
The role of Quality Controller is the 1st line of defence within the Operations function and provides assurance to the business that the Mortgage and Protection Advisers are adhering to relevant policies and providing positive customer outcomes.
The role’s main responsibility is to provide an independent evaluation of Mortgage Protection processes, providing constructive feedback to support Advisors and the overall Quality Assurance metrics.
This includes the end to end review of the customer journey ensuring that individuals and teams perform to the highest standard and good outcomes are reached for our customers.
Additionally, a Controllers ability to recognise gaps in the process journey, following the Quality Assurance Guidelines and implement appropriate solutions is an important function of the role.
In return, the business provides a fantastic benefits package, a great city centre location and support for your own personal development.
This is a rare opportunity for someone who has experience of working with mortgage related products and a passion for improving the service provided to customers to join an expanding team.
If you’re interested in hearing more about the opportunity, please apply below with your CV
Role : Quality Controller
Job Type : Permanent
Location : Bath, Somerset,
Apply for this job now.